Prashanta Regmi
Garner
Summary
I am a Dedicated Individual seeking a Patient Scheduling Representative role to leverage strong customer service, communication, and organizational skills. I am experienced in managing diverse customer interactions, maintaining accurate records, and coordinating workflows in fast-paced environments. I am passionate about improving patient experiences and plan to pursue a Master's degree in Healthcare Administration to further develop my knowledge of healthcare operations and patient services.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon Fulfillment Center
Concord
08.2022 - 12.2025
- Supported daily operations in a fast-paced environment requiring accuracy and attention to detail.
- Coordinated operational processes to align with productivity goals.
- Partnered with employees and leadership to streamline operations.
- Facilitated documentation, workflow tracking, and communication to enhance team collaboration.
- Maintained accurate records and completed administrative tasks in a timely manner.
Front End Manager
Restaurant Operations
NC
01.2020 - 08.2022
- Supervised front-end operations in high-volume customer service environment, ensuring seamless service delivery.
- Coordinated staff workflow to enhance efficiency and elevate customer satisfaction.
- Assisted customers with inquiries and service concerns, fostering positive experiences.
- Managed cash and electronic payment transactions accurately.
- Maintained organized records and ensured smooth daily operations.
Laboratory Experience
University of North Carolina at Charlotte
- Executed aseptic techniques with strong attention to detail to ensure sample integrity and reliability.
- Performed biological sample preparation and data collection activities.
- Adhered to standard operating procedures and enforced laboratory safety protocols to promote a safe working environment.
- Maintained precise laboratory records to ensure compliance and support research integrity.
Education
Bachelor of Science - Biology
University of North Carolina At Charlotte
NC12-2025
Skills
- Customer Service
- Patient Support
- Data Entry
- Documentation
- Appointment Coordination
- Medical Terminology
- Telephone Communication
- Record Management
- Microsoft Word
- Microsoft Excel
- Time Management
- Problem Solving
- Team Collaboration
- Confidential Information Handling
- Fast-Paced Work Environments
- Appointment Scheduling Support
- Payment Processing
- Microsoft Outlook
- Electronic Health Record (EHR) systems
Laboratory Experience
Biology & Microbiology Laboratories, University of North Carolina at Charlotte, Maintained accurate laboratory records and documentation., Followed standard operating procedures and laboratory safety guidelines., Performed biological sample preparation and data collection activities., Applied aseptic techniques and demonstrated strong attention to detail.
Languages
Hindi
Full Professional
Nepali
Full Professional
English
Full Professional
Accomplishments
- I have been on the dean's list for consistently maintaining a high GPA and attending class each day during college.
- I have been awarded the process assistant role at Amazon because of my dedication and honesty towards my work.
Timeline
Process Assistant
Amazon Fulfillment Center
08.2022 - 12.2025
Front End Manager
Restaurant Operations
01.2020 - 08.2022
Laboratory Experience
University of North Carolina at Charlotte
Bachelor of Science - Biology
University of North Carolina At Charlotte