Prasanthi Srinivasula
Fuquay-Varina
Summary
Dynamic retail associate with proven expertise in visual merchandising and customer service at Kohl's. Adept at enhancing sales through effective product displays and personalized service, fostering customer loyalty. Skilled in cash handling and loss prevention, consistently ensuring a secure shopping environment while achieving sales targets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Associate
Kohl's
Fuquay Varina
09.2023 - Current
- Organized merchandise displays to attract customers and promote sales.
- Ensured compliance with all company policies and procedures.
- Performed price checks on items requested by customers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted with visual merchandising tasks including window dressing and floor changes.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Expedited newly received merchandise to sales floor.
- Processed online orders and ensured timely delivery of items.
- Operated cash register to process payments from customers.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Operated cash register accurately and efficiently while processing payments from customers.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Followed loss prevention strategies, minimizing theft.
- Handled returns and exchanges according to company policy.
Medical Assistant
I.I.I.T
Y.S.R KADAPA
11.2011 - 02.2015
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patient examinations.
- Processed orders for medical supplies and lab equipment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Organized charts, documents and supplies to maintain team productivity.
- Positioned patients properly during examination or treatment for comfort and safety.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Provided assistance to medical staff in performing minor surgical procedures.
- Scheduled appointments for patients via phone and in person.
- Changed dressings on wounds to prevent infection and check for healing.
- Cleaned and maintained medical equipment following procedures and standards.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Master of Science - Industrial And Organizational Psychology
SRI VENKATESWARA UNIVERSITY
Tirupathi, India09-2016
Bachelor of Science - Nursing
Dr. NTR University of Health Sciences
Vijayawada, India11-2010
Skills
- Visual merchandising
- Customer service
- Cash handling
- Sales transactions
- Loss prevention
- Product knowledge
Accomplishments
- Received Star associate of the month award in February 2024.
- Received Appreciation for loss prevention in March 2024.
Certification
I am currently holding the following certifications from Andhra Pradesh Nurses & Mid Wives Council, Hyderabad, India.
- Certificate of Registration for Community Health Nurse.
- Certificate of Registration for Midwife.
- Certificate of Registration for Registered Nurse.
Timeline
Retail Associate
Kohl's
09.2023 - Current
Medical Assistant
I.I.I.T
11.2011 - 02.2015
Master of Science - Industrial And Organizational Psychology
SRI VENKATESWARA UNIVERSITY
Bachelor of Science - Nursing
Dr. NTR University of Health Sciences
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