Potia Henry
Charlotte,NC
Summary
Dynamic professional with over 17 years of experience in the EMR/EHR field as a trainer, implementation specialist, and help desk analyst. Proficient in training on various EMR systems including Epic CPOE/Ambulatory, eCW, Allscripts, and OpenVISTA. Certified in Lean Six Sigma (White Belt), Project Management Essentials, and Ethics in IT. Specialized in training and supporting the Epic product suite for the past 9 years.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Training and Deployment Specialist
Trinity Health
01.2023 - Current
- Led virtual training for various PB classes, including Claims, Insurance Follow-Up, and Payment Posting
- Updated training guides and tip sheets for software upgrades
- Achieved HFMA Certified Revenue Cycle Representative credential
Epic ATE Support Specialist
Multiple Healthcare Organizations
12.2020 - 12.2022
- Provided extensive provider support across multiple clinical settings, including Family Medicine, MedSurg, OBGYN, and Cardiology clinics
- Delivered on-site and remote support for inpatient and ambulatory applications, ensuring smooth transitions and optimal usage of Epic systems
Epic Credentialed Trainer
Mayo Clinic
01.2018 - 05.2018
- Conducted comprehensive training sessions for surgical specialty providers on both Ambulatory and Inpatient workflows
- Developed personalized training modules tailored to various provider needs
Tier 1.5 Epic Support Specialist/Team Lead
BJC HealthCare
05.2017 - 01.2018
- Led and trained Level 1 agents in Epic call center operations, triaging tickets to appropriate application teams
- Created knowledge base articles and provided technical support for system and desktop issues
Project Implementation Specialist/Trainer
Accumedic Computer Systems, Inc
02.2015 - 06.2015
- Managed multiple implementations from contract to GoLive, training client staff on the proprietary software system
- Developed SQL queries and supporting documentation to facilitate client needs
Software Trainer
CCT Solutions, Ltd
09.2006 - 10.2011
- Conducted extensive classroom training for over 2,000 clinical end users on Open Vista and Prism EMR software
- Provided ongoing support during EMR implementation phases to ensure seamless transitions
Education
Doctor of Professional Studies - Training and Project Management
The American Management University
01.2024
Master - Business Administration in Project Management
Universidad Isabel I
01.2024
Master - Project Management
01.2024
Bachelor of Business Administration (BBA) - Business Management
Charter University
01.2023
Skills
- EHR Training & Activation
- EMR Troubleshooting
- Healthcare Information Technology
- CPOE Software Documentation
- Ambulatory Care Support
- End-User Training
Certification
- HFMA Certified Revenue Cycle Representative (CRCR), 05/01/25
- HFMA Certified Specialist Business Intelligence (CSBI)
- Project Management Essentials Certified (PMEC)
- Lean Six Sigma White Belt Certified
- Certified Ethics Associate in IT (CEA-IT)
- AI Prompting Essentials Certified
Timeline
Senior Training and Deployment Specialist
Trinity Health
01.2023 - Current
Epic ATE Support Specialist
Multiple Healthcare Organizations
12.2020 - 12.2022
Epic Credentialed Trainer
Mayo Clinic
01.2018 - 05.2018
Tier 1.5 Epic Support Specialist/Team Lead
BJC HealthCare
05.2017 - 01.2018
Project Implementation Specialist/Trainer
Accumedic Computer Systems, Inc
02.2015 - 06.2015
Software Trainer
CCT Solutions, Ltd
09.2006 - 10.2011
Master - Project Management
Bachelor of Business Administration (BBA) - Business Management
Charter University
Doctor of Professional Studies - Training and Project Management
The American Management University
Master - Business Administration in Project Management
Universidad Isabel I
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