Portia White
Zebulon
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Founder & CEO
Lit N Pretty Self-Care
08.2020 - Current
- Developed and manage hand-made luxury self-care brand specializing in natural soap, body oils, body scrubs and candles.
- Handle financial operations, supplier relations, and product launches.
- Supervise marketing and customer experience.
Remote Concierge Representative
Inizio Engage
03.2024 - 09.2025
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
Remote Patient Support Representative
Millennia/PathGoal
01.2022 - 02.2024
- Addressed patient concerns promptly and professionally, resulting in high levels of customer satisfaction.
- Troubleshot technical issues related to electronic health record systems or office equipment when necessary, restoring functionality quickly so business operations could continue smoothly.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
- Handled billing and patient payments.
- Educated patients about available resources, such as financial assistance programs or support groups, to improve overall wellbeing.
Remote Call Center Agent/Front Desk Receptionist
Harvest Family Health Center
07.2018 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Scheduled appointments.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Server
Buffalo Wild Wings
03.2017 - 07.2018
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Coordinated food and beverage orders with kitchen staff for timely service.
- Trained new team members on menu items and service protocols.
- Managed multiple tables efficiently during peak hours, enhancing workflow.
- Resolved customer complaints professionally, maintaining a positive dining experience.
- Recommended menu items based on guest preferences, increasing sales opportunities.
- Collaborated with management to implement new service standards that improved efficiency.
Call Center Agent
West Business Solutions
08.2014 - 06.2015
- Enhanced patient satisfaction by efficiently addressing and resolving technical and healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Education
High School Diploma -
Beddingfield High School
06.2013
Skills
- Organizational skills
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Listening skills
- Strong leadership
- Stockroom management
- Account management
- Software installation
- Hardware diagnostics
- Verbal and written communications
- HIPPA
- Medical terminology
Accomplishments
I founded and grew Lit N Pretty, a self-care brand specializing in luxury handmade products.
Timeline
Remote Concierge Representative
Inizio Engage
03.2024 - 09.2025
Remote Patient Support Representative
Millennia/PathGoal
01.2022 - 02.2024
Founder & CEO
Lit N Pretty Self-Care
08.2020 - Current
Remote Call Center Agent/Front Desk Receptionist
Harvest Family Health Center
07.2018 - 12.2021
Server
Buffalo Wild Wings
03.2017 - 07.2018
Call Center Agent
West Business Solutions
08.2014 - 06.2015
High School Diploma -
Beddingfield High School