Portia Mcmillian
Charlotte
Summary
Motivated and detail-oriented healthcare professional with experience in administrative support, patient services, and hospital operations. Skilled in scheduling, Epic EHR, Kronos timekeeping, insurance verification, and patient relations. Strong ability to multitask in fast-paced environments while maintaining professionalism, accuracy, and confidentiality. Dedicated to supporting both patients and healthcare teams with efficiency, compassion, and reliability.
Overview
11
11
years of professional experience
2012
2012
years of post-secondary education
Work History
OR Scheduler
ECU Health Medical Center
Greenville
09.2023 - Current
- Scheduled appointments and meetings for team members and clients.
- Coordinated travel arrangements and itineraries for staff.
- Managed calendars, ensuring timely updates and notifications.
- Handled incoming calls and directed callers to appropriate department or employee.
Referral Specialist
3hc Home Health & Hospice
Goldsboro
03.2017 - 07.2023
- Coordinated patient referrals to ensure timely access to home health services.
- Communicated with healthcare providers to gather essential patient information.
- Managed referral documentation to maintain compliance with healthcare regulations.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
- Entered confidential patient information and updated electronic records in database.
Personal Care Assistant
Somerset court of Goldsboro
Goldsboro
03.2014 - 05.2017
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored and documented patient health status and changes in condition.
- Provided companionship and emotional support to enhance client well-being.
Education
General Education Dipolma
Goldsboro, NCSome College (No Degree) - Surgical Technology
Edgecombe Community College
Tarboro, NCSkills
- Appointment scheduling
- Calendar management
- Travel coordination
- Patient referral processing
- Electronic health records
- Healthcare compliance
- Documentation accuracy
- Effective communication
- Document management
- Effective multitasking
- Computer skills
- Strong work ethic
- Recordkeeping proficiency
- Telephone etiquette
- Medical billing
- Data entry
- Patient registration
Timeline
OR Scheduler
ECU Health Medical Center
09.2023 - Current
Referral Specialist
3hc Home Health & Hospice
03.2017 - 07.2023
Personal Care Assistant
Somerset court of Goldsboro
03.2014 - 05.2017
General Education Dipolma
Some College (No Degree) - Surgical Technology
Edgecombe Community College