Porsha Williams
Charlotte
Summary
A dedicated and results-oriented customer service professional with 14 years of experience consistently delivering exceptional customer support, resolving complex inquiries, and building positive relationships with clients.
Knowledgeable Leasing Professional with background in leasing and tenant relations. Proven track record in streamlining lease processes and enhancing tenant satisfaction. Demonstrated ability to effectively manage lease agreements and maintain positive tenant relationships.
Overview
8
8
years of professional experience
Work History
Leasing Professional
Rangewater Real Estate
Charlotte, NC
12.2025 - Current
- Utilized property management software to track leasing activities and resident information efficiently.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Kept meticulous records of correspondence between management and tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Invited prospects to fill out application upon completion of property tour.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
Leasing Professional
Elmington Property Management
Charlotte, NC
08.2025 - 12.2025
- Provided exemplary customer service by addressing resident concerns promptly and effectively.
- Streamlined the application process, reducing turnaround time for prospective renters significantly.
- Developed strong relationships with residents, fostering a sense of community engagement.
- Conducted market research to assess rental trends and competitive pricing strategies effectively.
- Maintained compliance with all leasing regulations, ensuring accurate documentation and reporting practices.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- **High-Impact Contribution:**
- Enhanced tenant satisfaction through proactive communication and personalized follow-up strategies.
Leasing Professional
Vivo Living
Charlotte, NC
07.2023 - 08.2025
- Coordinated resident communications through various channels to enhance community engagement.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Received and processed resident payments, and updated system accounts with latest information.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Managed leasing inquiries and facilitated property tours for prospective residents.
- Processed applications and lease agreements with accuracy and attention to detail.
- Collaborated with team members to maintain a welcoming community atmosphere.
PATIENT CONNECTION SPECIALIST
Atrium Health
Charlotte, NC
12.2022 - 07.2023
- Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and affective manner using standard greetings for opening of call, content/protocols related to call and closing the call.
- Maintains expert working knowledge of database applications while ensuring patient privacy.
- Work as a team player, while consistently achieving departmental goals and metrics.
- Facilitate patient requests in a safe manner.
- Engages active listening and critical thinking skills to identify caller needs and effectively processes all appropriate service guidelines.
COMMAND CONSOLE OPERATOR
Duke Energy
Charlotte, NC
06.2021 - 12.2022
- Accepted high volume phone calls.
- Reviewed and assessed video footage.
- Answered emergency calls for all Duke Energy sites. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships. Collected customer feedback and made process changes to exceed customer satisfaction goals.
FRONT DESK RECEPTIONIST
American Airlines Flight Training Center
Charlotte, NC
12.2017 - 06.2021
- Checking in Pilots and flight attendants.
- Verified badges and positions before allowing Flight attendants and pilots into the building.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations for training rooms, check in and check outs.
- Answered multi-line phone system to respond to inquiries.
Education
High School Diploma -
Wren High School
Piedmont, SC06-2013
Skills
- Active listening
- Effective Communication
- Empathy
- Positive language usage
- Fair housing policies
- Telephone and email etiquette
- Goal-oriented mindset
- Lease oversight
- Record keeping
- Issue escalation
- Sales and marketing aptitude
- Customer service
LANGUAGES
English | Native, HS Diploma
Timeline
Leasing Professional
Rangewater Real Estate
12.2025 - Current
Leasing Professional
Elmington Property Management
08.2025 - 12.2025
Leasing Professional
Vivo Living
07.2023 - 08.2025
PATIENT CONNECTION SPECIALIST
Atrium Health
12.2022 - 07.2023
COMMAND CONSOLE OPERATOR
Duke Energy
06.2021 - 12.2022
FRONT DESK RECEPTIONIST
American Airlines Flight Training Center
12.2017 - 06.2021
High School Diploma -
Wren High School