Pleasant Wiggins
Rocky Mount
Summary
Results-driven Customer Service Advocate with proven skills in problem-solving, effective communication, and customer education. Committed to enhancing customer satisfaction and streamlining issue resolution.
Overview
19
19
years of professional experience
Work History
Customer Service Advocate II
Centene
08.2021 - Current
- Assisted customers with inquiries regarding health plans and services.
- Resolved customer issues through effective communication and problem-solving skills.
- Educated clients on benefits and coverage options available to them.
- Documented customer interactions accurately in the database for future reference.
- Escalated complex issues to appropriate departments for resolution assistance.
- Worked closely with other departments to ensure quality customer service delivery.
Customer Service Representative
Alorica
08.2016 - 11.2019
- Assisted customers with inquiries and resolved issues effectively.
- Utilized CRM systems to document customer interactions and track resolutions.
- Managed multiple customer accounts and maintained accurate records.
- Educated customers on services, ensuring understanding of features and benefits.
- Answered customer inquiries and provided accurate information regarding products and services.
Office Assistant
Food Lion
Rocky Mount
08.2014 - 09.2016
- Assisted customers with inquiries and provided information on store policies.
- Supported team members by handling administrative tasks and data entry duties.
- Communicated effectively with management to relay important updates and information.
- Performed data entry tasks into various computer systems accurately and efficiently.
Supervisor
Sam's Club
Rocky Mount
01.2007 - 09.2013
- Supervised daily operations in retail environment ensuring smooth workflow.
- Trained and mentored team members on customer service techniques and best practices.
- Coordinated staff schedules to meet business needs and maintain coverage efficiency.
- Oversaw cash handling procedures to maintain accuracy and accountability in transactions.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Associate of Science - Medical Office
Edgecombe Community College
Tarboro, NC05-2018
High School Diploma -
Rocky Mount High School
Rocky Mount 06-2000
Skills
- Customer service
- CRM systems
- Health plan education
- Issue resolution
- Data documentation
- Client relationship management
Timeline
Customer Service Advocate II
Centene
08.2021 - Current
Customer Service Representative
Alorica
08.2016 - 11.2019
Office Assistant
Food Lion
08.2014 - 09.2016
Supervisor
Sam's Club
01.2007 - 09.2013
Associate of Science - Medical Office
Edgecombe Community College
High School Diploma -
Rocky Mount High School
Similar Profiles
Jennie ZautnerJennie Zautner
Business Analyst at CenteneBusiness Analyst at Centene
Rachel JonesRachel Jones
Pharmacy Technician Care Advocate at CentenePharmacy Technician Care Advocate at Centene
Julie ColeJulie Cole
Lead Pharmacy Technician (Appeals) at CenteneLead Pharmacy Technician (Appeals) at Centene
Deniece WilliamsDeniece Williams
Registered Nurse at CenteneRegistered Nurse at Centene
Cameron WilsonCameron Wilson
Personal Assistant at Property Management CompanyPersonal Assistant at Property Management Company