Piper Brady
Charlotte,NC
Summary
A seasoned customer service associate dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. As someone with 4+ years of experience in customer service and retail sales, as well as over 2 years of experience in management roles, skills I can provide and excel at include verbal and written communication, interpersonal relations, problem solving, team leading, organization, tracking and efficiency in the workplace. I will provide a company and its customers with a positive and welcoming environment carried with professionalism and hard work.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Trane Supply
09.2023 - Current
- Managed approximately 30 incoming calls, emails, and texts per day from customers.
- Assisted a large number of walk-in customers daily.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Developed and actualized customer service initiatives to decrease wait times.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Increased revenue by cross-selling and upselling products and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Front Desk Manager
Gold's Gym
05.2022 - 08.2023
- Awarded MVP and Manager Of The Year in my first year, amongst 6 other district locations.
- Awarded Top Sales Person within my first year in the district.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Attended staff meetings and brought issues to attention of upper management.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Daily sales on memberships
- Daily sales for personal training packages
- In charge of all retail purchases and stocking/orders
Assistant Manager
Workout Anytime
01.2021 - 05.2022
- Managed a staff of 6 employees
- Managed approximately 50-100 calls daily with potential new members to increase sales and foot traffic.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Retail Sales Associate
Zales - The Diamond Store
06.2020 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Utilized upselling techniques to promote additional products and increase sales.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High school diploma -
Mallard Creek High School
CharlotteAssociate in Science (AS) - Business Administration and Marketing
Central Piedmont Community College
Charlotte, NCSkills
- Friendly
- Fast working
- Hard working
- Outgoing
- Organized
- Good communicator
- Helpful
- Busser
- Expo
- Food Service
- Host
- Hostess
- Waitress
- Customer service
- Guest services
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Associate
Trane Supply
09.2023 - Current
Front Desk Manager
Gold's Gym
05.2022 - 08.2023
Assistant Manager
Workout Anytime
01.2021 - 05.2022
Retail Sales Associate
Zales - The Diamond Store
06.2020 - 01.2021
High school diploma -
Mallard Creek High School
Associate in Science (AS) - Business Administration and Marketing
Central Piedmont Community College
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