Pierre Harris

-Worked on 1:1 phone project which entailed making sure phones were set up and working with the applicable applications

-Work on tickets for end users

-Round, to make sure everything is working properly at the facility

• Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
• Developed strong relationships with clients by consistently exceeding expectations in technical knowledge and problem-solving abilities.
• Ensured a high level of customer satisfaction with prompt resolution of software, hardware, and network problems.
• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.

• Ensured financial payments for students’ tuitions were received
• Tracked invoices
• Matched payments with student accounts
• Made sure students received any due refunds
• Temporary Assignment

• Put in tickets for broken devices
• Made sure to tell customers about promotions
• Upgraded and added new lines of service for customers
• Troubleshoot phones and tablets
• Assisted in maintaining the cleanliness of the store

• Aided customer in the purchase of phones, tablets, hotspots, accessories, new lines of service and upgrades
• Ensured all phones and tablets are wiped clean of any customer information
• Provided accurate information about T-Mobile products
• Provided fast and friendly service to all customers
• Assisted in maintaining store cleanliness by sweeping and keeping counters clean

• Discussed T-Mobile services with customers and demonstrated how T-Mobile was the right service provider for them
• Activated sim cards and updated customer phone plans
• Checked inventory regularly and ensured appropriate supplies were kept in stock

• Performed beverage preparation and container filling
• Stocked condiments and beverage supplies
• Cleaned store and beverage area as needed
• Supported team leads by ensuring the change dispensers at registers were full and keeping the cash drawers free from too many large bills
• Assisted with ordering products and rotating displays
• Helped customers find products and made sure all products were properly stocked