Phyllis Laney
Kannapolis
Summary
Successful and seasoned Insurance Agent with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Teleperformance USA
11.2023 - 03.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Insurance Agent
TTEC
03.2023 - 07.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
CNA
Addus Healthcare
03.2022 - 03.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA ( Seasonal )
East Augusta Regional
06.2022 - 02.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Technical Advisor ( Seasonal )
Teleperformance USA
03.2022 - 06.2022
- Effectively managed troubleshooting for client-related On-star problems.
- Facilitated client communication through various mediums.
- Managed the processing of orders, forms, applications and requests.
Customer Service Representative
Iqor
03.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed transactions efficiently.
- Delivered effective phone support services.
Education
Certified Nursing Assistant - Healthcare
Brunswick JobCorps
Brunswick, GA03.2020
GED -
Youth Challenge Academy
Augusta, GA05.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- recording vital signs
- Helping patients with daily activities
- Typing skills
- experience with elders with mental disabilities
- Troubleshooting technical issues
- Calculate premiums
- Explain auto rates
- P&C policy servicing
Certification
- Personal Lines Insurance
- Heart Saver/ AED
- Certified Nurse Aide
- Patient Care Tech
- 10 Hour OSHA
- Blood Borne Pathogens
- Adult Residential Living
- Serv Safe
Timeline
Insurance Agent
Teleperformance USA
11.2023 - 03.2025
Insurance Agent
TTEC
03.2023 - 07.2023
CNA ( Seasonal )
East Augusta Regional
06.2022 - 02.2023
CNA
Addus Healthcare
03.2022 - 03.2023
Technical Advisor ( Seasonal )
Teleperformance USA
03.2022 - 06.2022
Customer Service Representative
Iqor
03.2020 - 01.2022
Certified Nursing Assistant - Healthcare
Brunswick JobCorps
GED -
Youth Challenge Academy
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