Phyllis Brock

• Abides by and supports 3HC's Compliance Program and Code of Ethics. 3HC's Compliance motto is "Compliance for all and all for Compliance". It is the intent of 3HC to comply with all applicable laws and regulations and that spirit is embedded in all aspects of our services and business practices. Our success hinges on doing things ethically and legally, to which, each and every employee plays a critical role.
• Creates positive experiences for internal and external customers that will meet their expectations. (External customers include our patients, families, referral sources, vendors, the community, etc. Internal customers are the people within the agency with whom you work.) Displays a high degree of courtesy, tact, and knowledge of services provided by the agency in all contact with staff, patients, and visitors.
• Supported management in developing and implementing personnel policies and procedures.
• Responsible for the overall employee recruitment daily for 3HC: Recruits prospective employees, screens applications, and interviews qualified candidates evaluating interpersonal and professional skills to independently determine recommendation to department managers for specific job openings. Evaluates/analyzes trends in recruitment and job market to pro-actively develop future candidates. Evaluates candidate capabilities and level of experience to determine and negotiate salary according to compensation guidelines. Develops and distributes Job Posting in accordance to agency policy. Performs all aspects of the onboarding process from start to finish. Prepares and maintains adequate records of recruitment efforts to satisfy EEO and Affirmative Action requirements. Attends job fairs for recruitment purposes. Adheres to 3HC's Personnel Policy and performs other appropriate duties as assigned by supervisor to promote the successful operations and future growth of 3HC.

Greet visitors, answer phones, complete reports, evaluate branch security footage daily. Other duties as assigned.

• Oversaw daily operations of the Medicaid and Food Stamp department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• While employed with Social Services, I performed
  various duties in the positions I held. I began in an administrative/receptionist role and worked my way up through the years to obtain the last position I held.