Phoebe Pitchford

Provide information for subscribers such as questions pertaining to insurance, billing, claims or eligibility. Identify, report and document system discrepancies.

• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within t agency.
• Informed clients of policies and procedures.
• Developed comprehensive project plans to guide clients through successful change implementation, ensuring seamless transitions and minimal disruptions.

• Worked closely with other departments such as catering teams when necessary to ensure seamless execution of group events.
• Oversaw operation of reservations department in selling of guest rooms to accommodate guest needs and maximize revenue.
• Attended Revenue & Sales Mgr.'s Meetings to stay current on Groups updates & upcoming activates.
• Managed rooming lists and processed any changes or cancellations, keeping all relevant parties informed and minimizing potential issues.
• Collaborated with sales team to secure repeat business from clients through exceptional customer service and attention to detail.
• Assisted in training new team members on group reservations procedures and best practices, resulting in an more efficient and knowledgeable workforce.

• Process leads and inquiries through system & internal opera system
• Leverage strong time management abilities when using Opera Reservation systems to input data with 100% accuracy
• Awarded ‘Million Dollar Club’ membership in 2019 for superior performance in attaining over $1M –in Revenue Sales
• Used sales flair and upselling techniques to maintain 80% conversion per hour.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as top priority at all times.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

• Writing sales or invoice reports, creating sales presentations, ordering products and equipment, and maintaining customer information
• Implement sales initiatives and strategies, and working with other departments to ensure all sales operations are running efficiently.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.