Philomina Williams
Elizabeth City
Summary
Strategic Nursing Leader with expertise in compliance, crisis management, and team development. Enhances patient satisfaction and operational efficiency while ensuring healthcare regulation adherence. Skilled in patient care, staff supervision, and conflict resolution, fostering positive workplace cultures and driving improvements in patient experience.
Overview
37
37
years of professional experience
Work History
Nursing Supervisor
Retreat Doctors'Hospital
Richmond
05.2026 - Current
- Supervised nursing staff to enhance patient care quality and safety.
- Managed scheduling and staffing needs to maintain adequate nurse coverage.
- Coordinated patient admissions and discharges to streamline workflow and improve patient flow.
- Resolved patient concerns promptly to boost satisfaction and comfort.
- Oversaw compliance with hospital policies and regulatory standards in nursing practices.
- Investigated complaints from patients regarding their care experience.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Communicated with patients with compassion while keeping medical information private.
Director Nursing Operations
Retreat Doctors' Hospital
Richmond
04.2024 - 05.2026
- Ensured compliance with healthcare regulations and accreditation standards across departments.
- Managed crisis situations to minimize impact on operations and reputation.
- Led change management initiatives to align operations with market shifts and organizational goals.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assessed employee performance against established benchmarks or targets.
- Coordinated cross-departmental resources to enhance productivity.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Facilitated resolution of conflicts between employees to promote a harmonious work environment. between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to maintain compliance with company standards.
- Analyzed patient feedback to drive improvements in services and staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Director of Med-Surg
Retreat Doctors' Hospital
Richmond
10.2015 - 04.2024
- Managed the fiscal and clinical operations of the department.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assessed employee performance against established benchmarks or targets.
- Evaluated performance metrics to identify improvement areas, driving enhancements in healthcare services.
- Ensured compliance with all relevant regulations, policies and procedures.
- Managed crisis situations, minimizing operational disruptions and protecting departmental reputation.
- Fostered positive workplace culture, enhancing teamwork and employee engagement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Manager Nursing Administration
Retreat Doctors'Hospital
Richmond
09.2012 - 10.2015
- Provided leadership and direction to nursing staff in the delivery of patient care.
- Coordinated nursing staff recruitment, training, and performance evaluations to build a skilled and effective team.
- Monitored nursing staff performance through direct observation and feedback, enhancing team accountability and care quality.
- Led nursing team during absence of administrative staff, ensuring continuity of care and operations.
- Maintained a safe environment for patients, visitors and employees by adhering to established safety standards.
- Ensured compliance with all applicable laws, regulations and accreditation standards related to healthcare services.
- Managed employee relations issues including disciplinary actions.
- Resolved conflicts between departments or individuals in a timely manner.
Nursing Supervisor
Retreat Doctors' Hospital
Richmond
12.2007 - 09.2012
- Supervised nursing staff to ensure high-quality patient care delivery.
- Oversaw compliance with hospital policies and regulatory standards, ensuring high-quality nursing practices.
- Managed scheduling and staffing needs to maintain adequate nurse coverage.
- Coordinated patient admissions and discharges, enhancing workflow efficiency and patient flow.
- Facilitated communication between physicians, nurses, and other healthcare providers regarding patient care issues.
- Addressed patient concerns promptly to ensure satisfaction and comfort levels.
- Investigated complaints from patients regarding their care experience.
Clinical Coordinator RN
Retreat Doctors' Hospital
Richmond
01.2006 - 12.2007
- Coordinated patient care plans with multidisciplinary teams to enhance service quality.
- Managed patient admissions and discharge processes for smooth transitions.
- Collaborated with physicians, therapists, and other healthcare professionals to ensure quality of care.
- Facilitated communication with patients and families to address concerns and ensure alignment with healthcare providers.
- Oversaw scheduling for nursing staff to optimize workflow and coverage.
- Trained nursing staff on best practices and updated clinical procedures.
- Provided training, guidance, and mentorship to new nurses on the team.
- Monitored patient records to ensure accuracy and compliance with regulations, supporting quality of care.
- Collaborated in multidisciplinary team meetings to contribute to comprehensive patient care plans.
- Evaluated nursing staff performance against established standards and objectives.
- Performed monthly audits of nursing practices to identify areas of improvement or potential risks.
- Managed daily operations within the department including scheduling and staffing.
Assistant Head Nurse/Clinical Coordinator RN
Henrico Doctor's Hospital Forest
Richmond
11.1993 - 01.2006
- Oversaw delivery of high-quality, cost-effective care prioritizing patient safety, comfort, and dignity.
- Supervised nursing staff to enhance patient care quality and ensure compliance with standards.
- Supervised other nurses and delegated tasks to ensure quality patient care.
- Scheduled nurses for shifts and verified adequate staff levels to properly care for patients.
- Assessed staff competencies on an ongoing basis to ensure quality standards were met.
- Collaborated with healthcare teams to develop effective patient care plans and interventions.
- Maintained comprehensive patient care plans and monitored staff's implementation of physician's orders.
- Collaborated with physicians and nursing staff to deliver quality care.
- Coordinated communication among patients, families, and healthcare providers to improve clarity and understanding.
- Established strong relationships with patients and their families to enhance communication and trust.
- Conducted regular rounds to monitor patients' conditions and assess their needs.
- Assisted in resolving conflicts among staff to promote a positive work environment.
Registered Nurse
Henrico Doctor's Hospital Forest
Richmond
06.1989 - 11.1993
- Administered medications and treatments according to established protocols.
- Monitored patient vital signs and reported changes to the healthcare team.
- Collaborated with interdisciplinary teams to develop and implement comprehensive care plans that addressed patient needs and enhanced recovery outcomes.
- Educated patients and families on effective health management and recovery strategies to promote informed decision-making and adherence to treatment plans.
- Documented patient information accurately in electronic health records systems.
- Assisted in coordinating discharge plans for patients transitioning home.
- Mentored new nursing staff on hospital procedures and best practices.
- Ensured compliance with safety and infection control standards throughout the facility.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Advocated for patients by upholding and respecting their rights, values, and beliefs to ensure personalized and compassionate care.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Provided emotional support and comfort to families during difficult times.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Education
Bachelor of Science - Nursing
University of North Carolina At Chapel Hill
Chapel Hill, NC05-1989
Skills
- Nursing staff oversight
- Clinical leadership
- Staff supervision
- Team leadership
- Quality improvement
- Operational efficiency
- Effective communication
- Patient advocacy
Timeline
Nursing Supervisor
Retreat Doctors'Hospital
05.2026 - Current
Director Nursing Operations
Retreat Doctors' Hospital
04.2024 - 05.2026
Director of Med-Surg
Retreat Doctors' Hospital
10.2015 - 04.2024
Manager Nursing Administration
Retreat Doctors'Hospital
09.2012 - 10.2015
Nursing Supervisor
Retreat Doctors' Hospital
12.2007 - 09.2012
Clinical Coordinator RN
Retreat Doctors' Hospital
01.2006 - 12.2007
Assistant Head Nurse/Clinical Coordinator RN
Henrico Doctor's Hospital Forest
11.1993 - 01.2006
Registered Nurse
Henrico Doctor's Hospital Forest
06.1989 - 11.1993
Bachelor of Science - Nursing
University of North Carolina At Chapel Hill