Phillip Dancy
Purlear
Summary
Dynamic Store General Manager at Mavis Tire with a proven track record in enhancing profitability through strategic inventory management and cost-saving initiatives. Skilled in team leadership and customer service, I foster strong vendor relationships and deliver personalized shopping experiences, driving customer loyalty and satisfaction.
Experienced with driving store performance and leading teams to achieve operational excellence. Utilizes strategic planning to enhance customer satisfaction and streamline processes. Track record of effective team management and inventory optimization.
Retail management professional with proven track record in optimizing store operations and driving customer satisfaction. Known for strong team collaboration and achieving significant results in dynamic environments. Skills include leadership, inventory control, and staff development with focus on adaptability and reliability.
Overview
7
7
years of professional experience
Work History
Store General Manager
Mavis Tire
07.2023 - 03.2025
- Led change efforts within store, conforming to shifting demands and timelines.
- Practiced suggestive selling, offering guests complementary items to maximize sales.
- Increased store profitability by implementing cost-saving measures and optimizing inventory management.
- Established strong vendor relationships to negotiate favorable pricing terms while maintaining consistent supply levels for key products.
- Managed team by providing leadership, direction and continued development opportunities.
- Led store expense control and payroll to optimize business.
- Boosted customer loyalty with personalized shopping experiences and targeted promotions tailored to individual preferences.
Service Manager
Meineke Car Care
03.2021 - 06.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
Service Manager
Custom Auto Care
11.2017 - 02.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
Education
Associate of Business Administration - Business
Wilkes Community College
Wilkesboro, NC07-2000
Skills
- Store operations
- Employee scheduling
- Merchandise planning
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Team leadership
Timeline
Store General Manager
Mavis Tire
07.2023 - 03.2025
Service Manager
Meineke Car Care
03.2021 - 06.2022
Service Manager
Custom Auto Care
11.2017 - 02.2021
Associate of Business Administration - Business
Wilkes Community College
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