Summary
Overview
Work History
Education
Skills
Timeline
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Eric Boswell

New Bern

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

23
23
years of professional experience

Work History

Owner

12 South Plumbing LLC
06.2022 - 04.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded business into new markets, cond
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Senior Technician

All About Plumbing & Septic
04.2015 - 06.2022


  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
  • Provided exceptional customer support, resolving technical issues quickly and efficiently.
  • Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Negotiated prices, terms of sales and service agreements.

Construction Operation Manager

J Spann Framing and Foundations
04.2002 - 03.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Led cross-functional teams to ensure successful completion of complex construction projects on-time and within budget.
  • Resolved complex technical challenges through creative problem-solving approaches that minimized disruptions to the project timeline.
  • Developed comprehensive project plans, outlining scope, schedule, resources, and risk management strategies for successful execution.
  • Managed multimillion-dollar budgets, ensuring cost-effective allocation of resources while maintaining quality standards.
  • Increased profitability by identifying areas for cost reduction without compromising on quality or safety standards.
  • Supervised team of 110 construction workers to maintain productivity and quality of work.

Education

Economics

Chattahoochee Valley College
Phenix City, AL

Skills

  • Project management
  • Operations management
  • Strategic planning
  • Staff management
  • Financial management
  • Employee development
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Effective leader

Timeline

Owner

12 South Plumbing LLC
06.2022 - 04.2025

Senior Technician

All About Plumbing & Septic
04.2015 - 06.2022

Construction Operation Manager

J Spann Framing and Foundations
04.2002 - 03.2014

Economics

Chattahoochee Valley College

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Eric Boswell