Phillip Beck

• Managed all incoming communication channels, including phone calls, VRBO, Airbnb, and Homeaway platforms, redirecting inquiries to the appropriate office (Corolla, Duck, Kitty Hawk, Salvo, or Frisco) and providing vacation home quotes.
• Assisted guests throughout the booking process, ensuring reservations were confirmed by monitoring the signing of rental agreements within 72 hours and initiating cancellations if agreements were not signed.
• Demonstrated strong problem-solving skills by generating and sending updated rental agreements via email templates for any post-booking changes in dates.
• Maintained constant communication with Brindley Beach’s guest accountant via email, providing payment information and processing credit card transactions for reservations not paid through the guest portal.
• Upsold Travel Guard Trip Insurance, based on 7% of the reservation total, to enhance guest coverage and satisfaction.
• Documented detailed notes within reservations, including guest requests and payment instructions communicated via phone, text, or email, to ensure accurate and personalized service.
• Performed maintenance tech duties two days a week, including monitoring incoming work orders, creating work orders, and communicating with homeowners and vendors to address property maintenance needs.
• Managed all Hatters Island guest incoming text messaging and resolved issues that arose, ensuring a seamless and enjoyable experience for all guests.

• Managed all incoming communication channels, including phone calls, VRBO, Airbnb, and Homeaway platforms, redirecting inquiries to the appropriate office and providing vacation home quotes.
• Assisted guests throughout the booking process, ensuring reservations were confirmed by monitoring the signing of rental agreements within 72 hours and initiating cancellations if agreements were not signed.
• Demonstrated strong problem-solving skills by generating and sending updated rental agreements via email templates for any post-booking changes in dates.
• Maintained constant communication with the guest accountant via email, providing payment information and processing credit card transactions for reservations not paid through the guest portal.
• Upsold Travel Guard Trip Insurance, calculating 7% of the reservation total, to enhance guest coverage and satisfaction.
• Documented detailed notes within reservations, including guest requests and payment instructions communicated via phone, text, or email, to ensure accurate and personalized service.
• Performed maintenance tech duties two days a week, including monitoring incoming work orders, creating work orders, and communicating with homeowners and vendors to address property maintenance needs.
• Managed all Hatters Island guest incoming text messaging and resolved issues that arose, ensuring a seamless and enjoyable experience for all guests.

Note: Shore Details was acquired by Brindley Beach Vacations in November 2022, resulting in a seamless transition of roles and responsibilities.

• Sold Medical Alert Units nationwide, achieving a $5 commission per unit sold daily, which motivated high performance and consistent sales targets.
• Offered customers flexible payment options, including monthly, quarterly, and yearly plans, to accommodate various budgets and preferences.
• Worked remotely using a company-provided laptop and headset, demonstrating adaptability and self-motivation in a home office environment.

• Leveraged strong communication and negotiation skills to close sales and ensure customer satisfaction, contributing to the company's growth and success.

• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

• Improved warehouse organization by accurately stowing inbound items in designated locations.
• Ensured accurate inventory counts by diligently scanning and recording all incoming products.
• Separated damaged items from functional ones before placing on shelves.
• Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
• Supported safety initiatives through strict adherence to company policies and procedures during the stowing process.
• Facilitated smooth workflow between departments by promptly addressing any discrepancies found during the stowing process concerning paperwork or product information provided from other teams.
• Participated in regular team meetings to discuss operational improvements and share best practices for efficient stowing processes.
• Expedited order processing times by swiftly moving received products from receiving docks to appropriate storage areas.
• Maintained high standards of cleanliness in the warehouse, promoting overall operational efficiency.
• Optimized warehouse space utilization by reorganizing product placement based on demand trends and seasonal fluctuations.
• Collaborated with quality control teams to identify damaged items, facilitating prompt returns or replacements when necessary.
• Safely stacked items to maximize space within acceptable safety limits.

• Managed cash and credit card transactions with precision and accuracy, ensuring smooth and efficient customer service.
• Demonstrated extensive product knowledge, particularly in inventory management of high-demand items such as cigarettes and Tobacco products, ensuring stock availability and customer satisfaction.
• Prepared and served fresh coffee daily, grinding beans to ensure quality and freshness, enhancing the customer experience.
• Assisted in unloading and pricing inventory from the "Grocery Truck" every other Thursday, utilizing an old-fashioned price gun to accurately label items and restock shelves, contributing to the overall store maintenance and organization.

• Monitored and reported on fuel levels in the store's gas tanks multiple times daily, ensuring operational readiness.

• Worked flexible schedule and extra shifts to meet business needs.
• Managed an in-store credit system for local trusted individuals and vendors, facilitating flexible payment options and fostering strong community relationships.

• Conducted thorough inspections of vacation rental homes post-guest departure and after cleaning services, ensuring all amenities and property conditions met company standards and guest expectations.
• Managed physical key retrieval and return processes daily, maintaining a manual key management system that required meticulous organization and attention to detail in a pre-digital lock era.
• Provided support for emergency cleaning situations, stepping in to assist when cleaning staff were unavailable, ensuring timely and efficient property turnover.
• Navigated extensive driving routes between multiple properties, demonstrating reliability and adaptability in a fast-paced, independent work environment.