Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
39
39
years of professional experience
Work History
Pro Supervisor
Home Depot
Kitty Hawk, NC
11.2024 - Current
Supervised daily operations, ensuring adherence to safety protocols and operational standards.
Implemented process improvements, enhancing workflow efficiency across teams.
Trained and mentored new staff on product knowledge and customer service techniques.
Developed staff schedules, ensuring adequate coverage during peak hours and events.
Led team meetings to align goals, share updates, and foster a collaborative work environment.
NPI Engineer
TTM TECHNOLOGIES INC
Sterling, VA
11.2015 - 09.2024
Validated performance of pre-release and finished products for compliance with both regulatory standards and internal business goals.
Conducted testing to assess functionality and optimize product performance, ensuring alignment with project goals.
Conducted analyses addressing failure, reliability or yield improvement.
Designed project development timelines with key milestones and clear descriptions of scope and delivery requirements.
Collaborated with clients and coworkers to present analysis results, facilitating informed decision-making.
Completed projects according to established timelines and requirements. on time and within budget.
Advised customers on effective product use, enhancing user experience and satisfaction. on use of products or services.
NPI Technician
Ddiglobal
Sterling, VA
01.2008 - 01.2015
Managed quality control processes, ensuring high customer satisfaction through consistent product quality.
Troubleshot systems and equipment, conducting tests to provide actionable recommendations.
Operated various diagnostic tools to determine repair plans.
Maintained test equipment to safety standards, ensuring process integrity and data validity for reliable outcomes.
Completed training to enhance technical expertise and proficiency on equipment.
Fastened parts using bolts, rivets, and screws to ensure secure assembly.
Followed safety practices to safeguard against injury and damage to property.
Contacted customers prior to date of scheduled installation to verify appointment.
Owner/Operator
Gutters Plus
Lovettsville, VA
01.2004 - 01.2008
Led startup and creation of operational procedures and workflow planning.
Developed business from ground up and prepared records and operations for smooth handover to new owners.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Supervised worker performance to enhance productivity, efficiency, and cost savings.
Executed performance reviews to provide constructive feedback and support team productivity.
Conducted interviews and provided training to new employees.
Supervisor of Operations
Automata Solutions
Sterling, VA
01.1996 - 01.2004
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training, and inventory control to optimize workflow.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Implemented quality assurance practices that enhanced customer experiences.
Built operational teams to effectively meet process and production demands.
Analyzed and controlled materials, supplies and equipment operational expenses.
Addressed customer concerns with suitable solutions.
Plant Manager
EMDS
Gaithersburg, MD
01.1988 - 01.1996
Coordinated maintenance strategy for equipment, including predictive and preventive measures.
Oversaw employee programs to enhance team productivity and optimize facility output.
Eliminated materials waste and unnecessary labor hours to reduce costs.
Provided clear direction and leadership to employees across all levels in the organization.
Promoted daily production quality by enforcing product standards and monitoring quality levels.
Supervised production schedules, production quality and on-time delivery.
Developed long-term strategies based on business needs and integrated customer feedback for process improvements.
Education
High School Diploma -
Wakefield High School
Arlington, VA
06-1982
Skills
Team Leadership
Team Performance Analysis
Processes and procedures
Documentation and reporting
Decision-making
Problem Resolution
Work prioritization
Analytical Thinking
Documentation and reporting
Accomplishments
Consistently maintained high customer satisfaction ratings.
Recognized as Employee of the year 1993 for outstanding performance and team contributions.
Created highly effective new program that significantly impacted efficiency and improved operations.