PHETSAVANH PHANHTHOURATH
Raleigh,NC
Summary
Dedicated IT Support Engineer with 10+ years of experience providing top-notch technical assistance and problem-solving for diverse IT environments. Proficient in diagnosing and resolving hardware, software, and network issues while ensuring seamless end-user experiences. Adept at implementing IT best practices and leveraging exceptional communication skills to deliver outstanding customer support.
Overview
10
10
years of professional experience
Work History
Help Desk Engineer
Tech Seven Partners
09.2023 - Current
- Provide basic end-user troubleshooting and desktop support.
- Install, modify, and repair software and hardware to resolve technical issues.
- Collaborate with vendors to troubleshoot various issues with dental software and equipment.
- Assist with the implementation of new technology solutions, contributing to successful organizational growth.
- Monitor client backup systems to identify potential issues.
- Create user accounts and assign permissions.
- Patch software and install new versions to eliminate security problems and protect data.
- Develop and maintain knowledge library.
IT Support Engineer
Nexcom Inc.
08.2015 - 09.2023
- Provided technical assistance and support to users via phone, email, or in person.
- Diagnosed and repair hardware issues for desktops, laptops, printers, etc.
- Onsite installations including workstations, network rack, and mounting of various equipment.
- Provided MDM support and administration of mobile devices, ensuring proper functionality and security compliance.
- Managed user accounts, permissions, and group policies in Active Directory.
- Administered and manage Microsoft 365 tenants, including user accounts, licenses, and permissions.
- Configured Exchange Online, SharePoint Online, and OneDrive for Business.
- Served as an IT consultant to oversee the deployment and configuration of hardware components to ensure they meet the client's requirements.
- Conducted user training and documentation to enhance productivity and user experience.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
Skills
- Windows 10/11, macOS
- Windows Server
- Active directory
- Multi-platform MDM knowledge
- Mobile Device Support
- Microsoft 365 Administration
- Hardware repair
- Network troubleshooting
- IT documentation
- Data backup and recovery
- Customer service
Timeline
Help Desk Engineer
Tech Seven Partners
09.2023 - Current
IT Support Engineer
Nexcom Inc.
08.2015 - 09.2023
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