Phenique Barksdale
Charlotte,NC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
Work History
Sales and Service Leader
Sephora
06.2023 - Current
- Reduced operational expenses by implementing cost-effective solutions and proactively monitoring budgetary allocation.
- Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Assisted with new hire processing and existing training programs.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Sales and Service Leader
Sephora
07.2022 - 06.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted team performance by developing customer service training materials and conducting service training.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Counter Manager
MAC, C21
01.2017 - 07.2022
- Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team
- Ordered store materials and built strong relationships with key company suppliers.
- Built staff teams, directed team leadership and monitored team processes and performance.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Scheduled repairs and preventive maintenance for business equipment.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
Beauty Studio Coordinator/Facilitator
Sephora
01.2013 - 01.2017
- Effective communication skills
- Trains and develops new hires on proper company standards
- Drives and monitors all sales at the Beauty Studio
- Observes and coaches to new artistry techniques
- Monitors all daily activities of SUBC Classes sales growth
- Provides clients with helpful makeup executions tips
- Inspects coaches on ability to close sales and effectively teach during class
- Ensures and monitors cast participation in Beauty Insider Program
- Advanced ability to handle all client concern in a professional and courteous manner
- Established expertise in all aspects of customer service
- Maintained stores visual appearance
Dior Makeup artist
Century 21
01.2009 - 01.2013
- Applied makeup to clientele to cover imperfections and create new looks.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Handled appointment booking, canceling and rescheduling.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Maintained counter hygiene standards with sanitized display units, tools and testers.
- Trained and mentored new makeup artists.
Manager/Assistant Store Manager/Store Manager
- Manage efforts to develop, plan and execute "in-store" and daily "at counter" events
- Analyze sales performance and strategies to maximize opportunity and improve overall performance
- Track the counter’s achievement against goal
- Work closely with the Department Manager, Account Executive and the Buyers to identify areas for development and missed opportunities
- An established clientele base to develop and cultivate within our organization
- Maintaining open lines of communication with store management, account executive, and vendor management
- Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
- Develop and maintain a productive team by hiring, training, and providing professional development
Education
Cosmetology - Cosmetology
Empire Beauty School
New York, NYSkills
- Staff Training and Motivation
- Processing Payments
- Merchandising Proficiency
- Stock Management
- Reliable & Trustworthy
- Training & Development
- People Skills
- Team Member Motivation
- Presentations and Demonstrations
- Customer Consulting
- Brand Building and Awareness
- Relationship Building
- Calm and Professional Under Pressure
- Order and Refund Processing
- Policy Implementation
- Task Delegation
- Team Development
- Administration and Reporting
- Strategic Planning
- Budget Management
Timeline
Sales and Service Leader
Sephora
06.2023 - Current
Sales and Service Leader
Sephora
07.2022 - 06.2023
Counter Manager
MAC, C21
01.2017 - 07.2022
Beauty Studio Coordinator/Facilitator
Sephora
01.2013 - 01.2017
Dior Makeup artist
Century 21
01.2009 - 01.2013
Manager/Assistant Store Manager/Store Manager
Cosmetology - Cosmetology
Empire Beauty School
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