Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pharron McCullough

Statesville

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Experienced with handling customer interactions and resolving issues promptly. Committed to maintaining professional relationships and utilizing communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.


Overview

10
10
years of professional experience

Work History

Co-Teacher Preschool

Stepping Stones Daycare
01.2024 - Current


  • Promoted a positive learning environment by establishing clear expectations and encouraging respectful behavior among students.
  • Streamlined lesson planning processes with a focus on efficiency and alignment with state standards.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Fostered student curiosity and interest through creative hands-on activities.

Sales Associate

Flowers Flooring
04.2021 - 03.2023
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Contributed to a positive work environment by collaborating with team members and offering support when needed.
  • Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
  • Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
  • Listened to customer needs and desires to identify and recommend optimal products.

Inbound Call Center Representative

Concentrix
09.2020 - 04.2021
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
  • Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
  • Developed rapport with customers while maintaining a professional tone throughout conversations, resulting in higher satisfaction scores.
  • Maintained strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.

Central Quoting Coordinator

Lowes Corporate
04.2018 - 09.2020
  • Created flooring project estimates for customers in stores nationwide.
  • Answered incoming calls from stores nationwide to assist store associates with completion and sale of various flooring projects.
  • Received project material and labor estimates from installers and converted them into company formatted quotes to be sold by store associates.
  • Reduced errors with meticulous attention to detail during data entry and verification processes.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Inbound Call Center Representative

Fiserv
10.2015 - 04.2018
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.
  • Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.

Education

High School Diploma -

Collaborative College of Technology And Leadership
Statesville, NC
01.2013

Skills

  • Microsoft Windows (Word & Excel)
  • Financial Services
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center operations experience
  • Computer proficiency
  • Complaint resolution
  • Payment processing
  • Phone Etiquette
  • Appointment scheduling
  • Order processing

Timeline

Co-Teacher Preschool

Stepping Stones Daycare
01.2024 - Current

Sales Associate

Flowers Flooring
04.2021 - 03.2023

Inbound Call Center Representative

Concentrix
09.2020 - 04.2021

Central Quoting Coordinator

Lowes Corporate
04.2018 - 09.2020

Inbound Call Center Representative

Fiserv
10.2015 - 04.2018

High School Diploma -

Collaborative College of Technology And Leadership

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Pharron McCullough