Peyton Osgood
Troutman
Summary
Seasoned Front End Supervisor with relevant experience managing operations, ensuring customer satisfaction and leading teams. Strengths include ability to multitask, strong decision-making skills and adeptness in handling employee scheduling and training. Proven track record of improving workflow efficiency and enhancing team performance within fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Food Lion
Garner
01.2024 - Current
- Processed returns and exchanges according to company policies.
- Mentored newly hired staff in upselling techniques to improve sales.
- Maintained accurate records of inventory, sales, and employees.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed daily operations, client relations and IT.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
Server
Cracker Barrell
Garner
01.2023 - 08.2023
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Skills
- Sales reporting
- Employee training
- Time management
- Effective communication
- Problem solving
- Administrative skills
- Retail Software
- Certification in CPR and first aid
- CPR/AED certified
- Child and infant CPR certified
- OSHA 10 certified
Certification
- CPR certified ( Infants, Children, & Adults ).
- AED certified
- OSHA certified
Languages
Spanish
Limited
Timeline
Front End Supervisor
Food Lion
01.2024 - Current
Server
Cracker Barrell
01.2023 - 08.2023
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