Peyton Forgette
Concord
Summary
Proven customer service representative from Parkway House Family Restaurants, adept in cash handling and problem-solving, enhanced customer satisfaction through effective complaint resolution. Skilled in fostering supportive environments and managing high-volume transactions, I excel in patience, composure, and customer engagement, significantly contributing to team success and customer experience.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Parkway House Family Restaurants
06.2018 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-volume periods calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
Teacher and After School Care
New Life Christian Academy
08.2014 - 05.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Charlotte
Charlotte, NC05-2023
Skills
- Customer service
- Customer satisfaction
- Problem-Solving Skills
- Patience and composure
- Cash Handling Proficiency
- Customer complaint resolution
Timeline
Customer Service Cashier
Parkway House Family Restaurants
06.2018 - Current
Teacher and After School Care
New Life Christian Academy
08.2014 - 05.2017
Bachelor of Science - Business Administration And Management
University of North Carolina At Charlotte
Similar Profiles
Jennifer M. SorianoJennifer M. Soriano
Dishwasher at Parkway House RestaurantDishwasher at Parkway House Restaurant
McKenzie EdwardsMcKenzie Edwards
Head Waitress at Parkway House RestaurantHead Waitress at Parkway House Restaurant
Corbert "Bert" BrockerCorbert "Bert" Brocker
General Manager Buying and Recon Center at Parkway FamilyGeneral Manager Buying and Recon Center at Parkway Family