Peyton Brumby
Concord
Summary
Dynamic and results-driven Shift Manager with experience at KFC, skilled in quality control monitoring and adept at handling customer complaints. Proven track record of enhancing team performance and maintaining high standards of service. Recognized for implementing cost-saving measures while fostering a positive work environment and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Manager in Training
KFC
7751 Gateway Ln Concord North Carolina, 28027
03.2025 - Current
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Streamlined inventory management by conducting regular audits and maintaining accurate records.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
- Ensured smooth shift transitions with thorough communication during shift handovers.
- Created a welcoming atmosphere for customers by maintaining clean facilities, professional service, and a focus on delivering an exceptional experience.
- Resolved personnel issues diplomatically, balancing the needs of both employees and the organization while adhering to company policies.
Shift Leader
McDonald's
754 S U.S. 1, Vero Beach, FL 32962
06.2023 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Manager
Sonic
7761 Gateway Ln Concord North Carolina, 28027
03.2020 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Associate of Science - Business Administration And Management
Rowan-Cabarrus Community College
Salisbury, NC06-2021
High School Diploma -
Performance Learning Center
Concord, NC05-2020
Skills
- Quality control monitoring
- Punctual and reliable
- Handling customer complaints
- Accurate money handling
- Quality assurance
- Attention to detail
- Multitasking
- Organizational skills
- Self motivation
- Good judgment
Timeline
Shift Manager in Training
KFC
03.2025 - Current
Shift Leader
McDonald's
06.2023 - 01.2024
Shift Manager
Sonic
03.2020 - 06.2023
Associate of Science - Business Administration And Management
Rowan-Cabarrus Community College
High School Diploma -
Performance Learning Center