worship leading, music, personal fitness, running, counseling, reading, fishing, soccer
Peter K. Yang
Monroe
Overview
10
10
years of professional experience
1
1
Certification
Work History
Centralized Lending Specialist
Bank of America
Charlotte, NC
02.2022 - Current
- Develop a high standard of customer service by advising customers on personal finances practices to reduce debt, increase cash flow, and increase credit score.
- Cultivate and maintain relationships with borrowers to maintain and expand book of business through high trust, referral-based selling and utilizing persuasive sales technique.
- Provide end-to-end comprehensive lending guidance and solutions to prospective borrowers by uncovering their life priorities, analyzing financial and credit data, and determining client financing objectives.
Senior Lending Officer
Bank of America
07.2020 - 02.2022
- Demonstrated a high standard of customer service by assisting clients in personal finance, credit building and product education (Conventional, FHA, VA, Non-Conforming Loans)
- Developed personalized lending solutions to meet client financial needs.
- Received top sales and performance recognition nationally.
- Provided expert guidance on lending products, determining creditworthiness, and services to clients.
Home Equity Lending Officer
Bank of America
12.2019 - 07.2020
- Assessed client’s needs and promoted mortgage products, programs and services.
- Independently worked with other business fulfillment partners to expedite post-sale issues and restructuring problem resolutions.
- Excelled in quality assurance metrics: AHT, ATT, ACW by 98% in customer satisfaction surveys.
Premier Banker
Wells Fargo
Charlotte, NC
07.2017 - 12.2019
- Delivered exceptional service to high clientele by identifying and offering clients the products and services they need and want to succeed financially.
- Analyzed financial data to identify opportunities for portfolio growth and risk management strategies.
- Cultivated strong client relationships through personalized financial solutions and ongoing support.
Assistant Sales Manager
Habitat for Humanity of Charlotte
Charlotte, NC
04.2016 - 07.2017
- Maintained and built relationships with 100+ customers daily, providing exceptional customer service and efficient product deliveries daily which translated to a customer satisfaction.
- Collaborated with senior management on multiple functions including volunteer management, customer success and finance.
- Produced over $2 million revenue in 2016 and recognized as the top ranked Habitat for Humanity store nationally out of 2,100 affiliates.
Education
Bachelor of Science - Counseling & Psychology
Toccoa Falls College
Toccoa Falls, GAMaster of Arts - Marriage And Family Therapy
Toccoa Falls College
Toccoa Falls, GA05-2029
Skills
- Lending Solutions: Loan Origination, Loan Servicing, Mortgage Lending
- Software: MS Office Suite, Salesforce, iOriginate, iFulfill, Microsoft TEAMS
- Regulations: Dodd- Frank, Equal Credit Opportunity Act, Home Mortgage Disclosure Act, TILA-RESPA
- Financial Analysis: Risk Assessment, Credit Analysis, Ratio Analysis
- Language: Conversational Hmong
Certification
- Prepare Enrich Certified Facilitator
- NMLS (Nationwide Mortgage Licensing System) SAFE
Interests
Timeline
Centralized Lending Specialist
Bank of America
02.2022 - Current
Senior Lending Officer
Bank of America
07.2020 - 02.2022
Home Equity Lending Officer
Bank of America
12.2019 - 07.2020
Premier Banker
Wells Fargo
07.2017 - 12.2019
Assistant Sales Manager
Habitat for Humanity of Charlotte
04.2016 - 07.2017
Bachelor of Science - Counseling & Psychology
Toccoa Falls College
Master of Arts - Marriage And Family Therapy
Toccoa Falls College