Peter Ayala
Marion
Summary
Proven customer service expert from KFC, adept in problem-solving and relationship building, enhanced customer satisfaction through exceptional service and empathy. Skilled in active listening and basic math, demonstrated reliability and a calm demeanor under pressure. Achieved notable customer loyalty by fostering positive experiences and efficiently resolving complaints.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
KFC
05.2024 - 10.2024
- Addressed assistance requests swiftly.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Customer Service Cashier
Ingles Supermarket
10.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Worked with floor team and managers to meet wide range of customer needs.
Education
McDowell Tech Adult Highschool
Marion, NC05.2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Basic math
- Issue escalation
- Calm demeanor
- Problem-solving
- Reliable and responsible
- Honest and dependable
Timeline
Customer Service Cashier
KFC
05.2024 - 10.2024
Customer Service Cashier
Ingles Supermarket
10.2023 - 02.2024
McDowell Tech Adult Highschool
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