Peter Austin Lowder
Charlotte
Summary
Dynamic leader in financial services consulting with a strong focus on strategic transformations and team development. Achieved 57% growth in practice revenue while enhancing operational efficiency and securing multi-million-dollar contracts. Expertise in merger integration, payments modernization, and delivering innovative solutions across North America and Europe.
Overview
35
35
years of professional experience
Work History
North American Payments Consulting Practice Leader
NTT DATA Services, Inc (Formerly Carlisle and Gallagher Consulting)
Charlotte
11.2024 - Current
- Took over an underperforming consulting practice and delivered 57% growth and nearly doubled operating income in 15 months.
- Instilled culture of discipline, targeting sales to increase billability and enhance quality delivery.
- Achieved President’s Club recognition for outstanding sales performance.
Client Partner at Bank of America
NTT DATA Services, Inc (Formerly Carlisle and Gallagher Consulting)
Charlotte
01.2020 - 01.2024
- Designed, negotiated, and implemented a $12.5 million engagement to provide advisory services and program assistance to Bank of America’s divestiture of UK Credit Cards to Lloyds Banking Group (LBG).
- Led the 2 year program to transition people (1000+), property (4 buildings), and credit card customer and account data (8 million active accounts) to LBG.
- Led a team of 25 consultants and 15 Bank of America associates to successfully complete Legal Day 1 activities, meet all required service level metrics during an 18 month Transition Services Agreement period, and deliver final conversion on schedule and within budget.
- Designed flexible resourcing model that allowed Bank of America to secure resources and adjust capacity based on program demands.
- Led NTT DATA’s application modernization and digital campaigns at Bank of America, enhancing alignment with client objectives.
- Collaborated with multiple practices within NTT DATA to develop packaged capabilities for Bank of America, architecting a 'modernization factory' providing end-to-end services from portfolio assessment to project execution.
- Partnered with Bank of America to negotiate a 3 month engagement to demonstrate NTT DATA’s capabilities.
- Led a 2-year, $18 million engagement to dissolve client’s payment processing joint venture with Fiserv and stand up new merchant acquiring business leveraging a new technology stack.
Client Partner at Truist (Formerly BB&T and Sun Trust)
NTT DATA Services, Inc (Formerly Carlisle and Gallagher Consulting)
Charlotte
01.2019 - 12.2019
- Grew the NTT DATA engagement team from less than 10 to over 150 in 6 months and more than doubled revenue.
- Established NTT DATA engagement team, leading Truist Community Bank through Legal Day 1.
- Led the Truist Community Bank (3000+ branches) through Legal Day 1 enhancements.
- Trained 10,000 branch associates over 24 hours, coached executives on key messages, and managed scope for successful implementation.
- “First in” on $40mm+ client account team.
Client Lead at Wells Fargo
NTT DATA Services, Inc (Formerly Carlisle and Gallagher Consulting)
Charlotte
01.2014 - 12.2016
- Chief Operations Officer for a $120 million, 900+ consultant consent order document and process remediation program in a Wells Fargo commercial lending division.
- Successfully onboarded and enabled the 900 person team over a 6 month period through streamlined hiring and training processes and effective coordination with Wells Fargo vendor management, asset management, and lending lines of business.
- Implemented time and expense processes, supporting achievement of all revenue and margin forecasts.
- Developed production process models to identify headcount needs and process improvement opportunities.
- Administered 6 multi-year contracts with Wells Fargo Vendor Management, ensuring monthly compliance with all SLIs.
Client Lead at Hartford Insurance
NTT DATA Services, Inc (Formerly Carlisle and Gallagher Consulting)
Charlotte
01.2011 - 12.2014
- Grew the Hartford Insurance account for NTT DATA from $0 to $3 million annually within Hartford Insurance’s Technology and Operations Group.
- Partnered with Hartford Insurance to transform IT operations from costly and inefficient to a services-based, metrics-driven organization delivering measurable business value.
- Developed governance structure and performance management processes, defining target state that achieved over $250 million in annual run rate savings while enhancing service capabilities.
Senior Manager at Bank of America
NTT DATA Services, Inc (Formerly Carlisle and Gallagher Consulting)
Charlotte
01.2008 - 12.2010
- Negotiated and managed arrangement providing qualified project managers to Bank of America, saving over $500 thousand in annual fees.
- Program for Bank of America which delivered multiple projects over 18 months to improved customer experiences regarding available balance across multiple channels.
- Led What’s My Balance program, enhancing customer experience across various channels through multiple projects delivered over 18 months.
- Achieved over 60% reduction in call volume related to balance questions, freeing over 100 hours per year per call center agent.
- Directed the PMO and managed the portfolio of projects delivered by NTT DATA.
- Assessed project portfolio and collaborated with project managers to ensure quality delivery.
- Additionally, an innovative revenue at risk structure allowed NTT DATA’s team to demonstrate its capabilities as a strategic partner, not just a provider of resources.
Wachovia Bank Strategic Consulting Group
Charlotte
01.2006 - 12.2008
- Designed and led a $24m cost savings proposal, innovatively re-prioritizing the entire international project portfolio.
- Working across lines of business and support groups, prepared an International P&L, roster of initiatives, and governance structure which provided visibility to nearly $1b in international revenues and created a framework to make investment decisions for global growth and expansion.
- Reduced enterprise project investment approval process by approximately 30 days, enabling approval of $17m in project investment within first 90 days of the enterprise strategic investment program.
- Generated $25m in annual revenue by identifying a solution to replace an official check and money order vendor.
Bank of America Global Technology and Operations
Charlotte
01.2002 - 12.2006
- Responsible for portfolio management oversight of approximately 100 strategic projects with total spend of $167mm.
- Through financial tollgates and controls, ensured $1.2mm in unauthorized project spend was stopped and resources allocated to projects with higher return on investment.
- Responsible for delivery of 5 large projects costing $3.6M and generating $38M in revenue over 3 years.
- Led a staff of 4 project managers, overseeing project management processes, dashboard reporting, and benefit realization.
Accenture
Charlotte
01.1991 - 12.2002
- Implementation Lead for new Mortgage Refinancing Origination and Fulfillment System at Bank of America.
- Program Management Office Lead on the Toronto Dominion – Canada Trust Merger – the largest bank merger in Canada at the time.
- Loans Conversion Lead for 3 large Florida bank transitions to Bank of America.
- Teller Conversion Lead for the Barnett Bank transition to Bank of America.
- Loans Implementation Lead for implementation of Systematics ALS system - the core lending solution for the Model Bank Program.
- Savings Implementation Lead for the implementation of Systematics ST system - the core CD/IRA solution for the Model Bank Program.
- Bank of America Model Banking Program Consumer Banking Training Lead.
- Model Banking Program Lending Training Lead.
Education
BA - Economics
Duke University
Durham, NCSkills
- Merger Integration
- Payments Modernization
- Program Management
- Portfolio Management
- Program Office
- Solutions Architecture
- Strategy Development
- Business Development
- Change Management
- Client Leadership and Management
- Consumer Banking
- Credit Cards
- Mortgage
- Lending
- Insurance
Other Leadership Activities
- University of Georgia Parents Leadership Council, 01/01/17, 12/31/19
- Charlotte Ballet Board of Directors, 01/01/16, 12/31/16
- St. Gabriel’s Catholic Church Tithing Committee, 01/01/08, 12/31/10
- St. Patrick’s School Long Range Planning Committee Lead, 01/01/06, 12/31/07
- Project Management Institute – Charlotte Chapter Leadership Team, 01/01/02, 12/31/06
Timeline
North American Payments Consulting Practice Leader
NTT DATA Services, Inc (Formerly Carlisle and Gallagher Consulting)
11.2024 - Current
Client Partner at Bank of America
NTT DATA Services, Inc (Formerly Carlisle and Gallagher Consulting)
01.2020 - 01.2024
Client Partner at Truist (Formerly BB&T and Sun Trust)
NTT DATA Services, Inc (Formerly Carlisle and Gallagher Consulting)
01.2019 - 12.2019
Client Lead at Wells Fargo
NTT DATA Services, Inc (Formerly Carlisle and Gallagher Consulting)
01.2014 - 12.2016
Client Lead at Hartford Insurance
NTT DATA Services, Inc (Formerly Carlisle and Gallagher Consulting)
01.2011 - 12.2014
Senior Manager at Bank of America
NTT DATA Services, Inc (Formerly Carlisle and Gallagher Consulting)
01.2008 - 12.2010
Wachovia Bank Strategic Consulting Group
01.2006 - 12.2008
Bank of America Global Technology and Operations
01.2002 - 12.2006
Accenture
01.1991 - 12.2002
BA - Economics
Duke University