Peter Ahart
Hampstead
Summary
Results-driven Assistant Store Manager with a strong focus on exceptional customer service, team leadership, and operational efficiency. Proven track record of enhancing customer experience and driving sales growth through effective merchandising and problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Store Manager of Merchandising
Lowes Home Improvment
07.2005 - 03.2026
- Led daily operations, ensuring exceptional customer service and efficient store functionality.
- Mentored staff, fostering a collaborative environment and enhancing team performance.
- Developed and implemented inventory management processes to optimize stock levels.
- Analyzed sales data to inform strategic decisions and drive revenue growth.
- Oversaw visual merchandising standards, enhancing product presentation and customer engagement.
- Established safety protocols, ensuring compliance with company policies and regulations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Construction Crew Leader
East Coast Construction And Maintenance
03.2003 - 06.2005
- Led construction teams in executing projects, ensuring adherence to safety regulations and quality standards.
- Coordinated project schedules and resource allocation to optimize workflow efficiency and minimize delays.
- Mentored junior crew members, enhancing skills through hands-on training and guidance in best practices.
- Implemented process improvements that streamlined operations, reducing waste and increasing productivity on-site.
Education
Computer Programming
Cayuga Communtiy College
Syracuse,NY04-2001
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Store opening and closing
- Store operations
- Team management
- Mentoring and coaching
Accomplishments
Led team to realign the store lay out of 51 bays in 2 months to better align with company objectives.
Hometown Heroes project to improve local school and non profit organizations. Improvements to grounds and improved structures.
Volunteered hours for landscaping, cleaning, paint and overall better improvements for education facilities. Have led the past 10 yeas
Certification
CPR certified
Timeline
Assistant Store Manager of Merchandising
Lowes Home Improvment
07.2005 - 03.2026
Construction Crew Leader
East Coast Construction And Maintenance
03.2003 - 06.2005
Computer Programming
Cayuga Communtiy College
Eagle Scout Award
Eagle Scout Award given by the Boy Scouts of America wich only 2% of all scouts that join achieve.