Care of the elderly For the past 5 years, I have been my father's caretaker, first at my home, then at an Assisted Living Facility I enjoy visiting the ASL almost daily and helping the residents, when needed, and giving them my time and attention
Diana Wallace
Salisbury
Summary
Dynamic Senior Director of Sales at Pampered Chef, recognized for enhancing employee satisfaction and reducing turnover through effective team-oriented leadership. Expert in sales management and issues resolution, I foster strong client relationships, driving repeat business and ensuring exceptional customer support. Proven ability to streamline processes, improving overall customer experience.
Overview
17
17
years of professional experience
Work History
Senior Director of Sales
Self/Pampered Chef
07.2015 - Current
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Reduced employee turnover rates by creating a positive work environment with clear expectations and support systems in place.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Delivered exceptional customer support, resolving inquiries and enhancing satisfaction.
- Cultivated strong relationships with clients to drive sales and repeat business.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Streamlined returns process, reducing wait times and improving customer experience.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Insurance Inspector
Mueller
11.2015 - 11.2019
- Conducted thorough inspections of properties to assess risk factors and compliance with safety standards.
- Collaborated with underwriters to evaluate insurance applications and determine coverage requirements.
- Prepared detailed inspection reports documenting findings and recommendations for risk mitigation.
- Provided expert guidance on property maintenance to enhance safety and reduce claims exposure.
Medical Records Clerk
Bethesda Hospital
02.2009 - 02.2010
- Managed patient records using electronic health record (EHR) systems to ensure accuracy and compliance.
- Processed incoming medical documentation, facilitating timely access for healthcare providers.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Coordinated with clinical staff to verify and update patient data efficiently.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Education
Bachelor of Arts - Sociology & Psychology
Muskingum University
New Concord, OHSkills
- Team-oriented leadership
- Effective team cohesion
- Marketing
- People management
- Charismatic leader
- Issues resolution
- Financial management
- Sales management
Accomplishments
Achieved top 5% in sales nationwide.
Interests
Timeline
Insurance Inspector
Mueller
11.2015 - 11.2019
Senior Director of Sales
Self/Pampered Chef
07.2015 - Current
Medical Records Clerk
Bethesda Hospital
02.2009 - 02.2010
Bachelor of Arts - Sociology & Psychology
Muskingum University