Perla Polanco
Raleigh
Summary
Bilingual healthcare support professional with experience providing remote administrative and participant support for large-scale public health programs. Skilled in appointment coordination, documentation, and resolving participant issues while maintaining confidentiality and clear communication.
Overview
4
4
years of professional experience
Work History
Telephone Interviewer
RTI International. RTI
Raleigh, NC
01.2025 - Current
- Conduct scheduled telephone interviews in English and Spanish for a national public health study.
- Provide participant support via phone, resolving portal access, scheduling, and incentive related issues.
- Create and manage support tickets using a case management system to document issues and resolutions.
- Educate participants on study procedures, appointment expectations, and exam preparation requirements.
- Coordinate scheduling and rescheduling of interviews and in person health exam appointments.
- Handle sensitive personal and health information in compliance with HIPAA standards.
Airline Ticket Agent
Unifi Aviation
Morrisville, NC
05.2024 - 01.2025
- Assisted passengers with ticketing, check-in, and boarding procedures in a regular airline environment.
- Communicated boarding instructions, gate announcements, and travel requirements clearly to passengers.
- Resolved customer issues professionally while ensuring compliance with airline and security policies.
Spanish Interpreter
Language Line Solutions
Raleigh, NC
10.2021 - 07.2023
- Provided real-time Spanish interpretation for healthcare, insurance, legal, and government related calls.
- Supported communication between patients, providers, and administrative staff.
- Accurately interpreted complex medical terminology and procedures.
- Maintained strict confidentiality while handling sensitive personal and health information.
- Managed high call volumes with accuracy, clarity, and professionalism.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJ06-2019
Skills
- Administrative Support
- Healthcare-Related Phone Support
- Appointment Scheduling and Coordination
- Ticketing and Case Documentation
- HIPAA and Confidentiality Compliance
- Issue Resolution and Escalation
- Microsoft Office and Microsoft Teams
- Bilingual Communication (English/ Spanish)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Telephone Interviewer
RTI International. RTI
01.2025 - Current
Airline Ticket Agent
Unifi Aviation
05.2024 - 01.2025
Spanish Interpreter
Language Line Solutions
10.2021 - 07.2023
High School Diploma -
East Orange Campus High School