Barehan Abou Elenin
Winston Salem
Summary
Finance professional with keen ability to manage financial transactions and ensure timely collections. Proven track record of optimizing receivables processes and resolving disputes efficiently. Known for strong team collaboration and adaptability in dynamic environments, with focus on accuracy and customer relations.
Experienced with invoice processing, payment tracking, and account reconciliation. Utilizes effective communication and negotiation skills to expedite collections and resolve discrepancies. Knowledge of financial systems and reporting, ensuring accurate and timely financial data management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Accounts Receivable Representative
PepsiCo
11.2024 - 07.2025
- Streamlined billing processes for improved efficiency and reduced errors.
- Safeguarded company assets with strict adherence to internal controls and policies.
- Managed payment plans for clients experiencing financial difficulties, maintaining good customer relations while minimizing losses.
- Increased efficiency by automating routine tasks and implementing best practices in accounts receivable management.
- Communicated with customers to identify and resolve outstanding payments.
Reservations Representative
American Airlines
01.2023 - 03.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Commercial and Revenue Coordinator
Al Matar App
06.2021 - 07.2022
- Proactively identified potential risks or issues with contracts, addressing them promptly before they impacted overall revenues negatively.
- Optimized financial reporting by regularly updating and maintaining accurate records of all transactions related to revenue generation.
- Managed multiple projects simultaneously, ensuring accuracy and timeliness in meeting deadlines for invoicing and other key deliverables related to revenue coordination responsibilities.
- Conducted regular reviews of contract terms and billing processes, identifying opportunities for process improvements or system enhancements to increase efficiency and accuracy in revenue tracking.
- Assisted in the training of new hires on the revenue coordination team, sharing best practices and fostering a culture of collaboration and continuous improvement.
Sales Representative
Al Matar App
02.2020 - 11.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Representative
Expedia (Canadian Site)
11.2018 - 11.2019
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Customer Support Representative
Vodafone (UK Site)
06.2018 - 10.2018
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant for General Manager
Pacific Farms Company
05.2017 - 05.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Head Teacher
Disney Nursery
02.2017 - 05.2017
- Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
- Mentored junior teachers, sharing best practices and providing constructive feedback to improve their teaching techniques.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Fostered a stimulating learning environment by maintaining well-organized and dynamic classroom spaces for daily use.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Education
High School Diploma -
Egyptian English International School
Alexandria, Egypt07-2017
Skills
- Verbal communication
- Payment negotiations
- Financial records and reporting
- Invoice processing
- Dispute resolution
- Financial software
- Customer service support
- Accounts receivable reporting
- Microsoft Excel
- Data inputting
- Accurate payment posting
- Investigative research
- Bookkeeping
- Excellent communication
- Multitasking
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- American Airline Training - 2023-2024
- Certified Accounts Receivable, Pepsico - 2024
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Accounts Receivable Representative
PepsiCo
11.2024 - 07.2025
Reservations Representative
American Airlines
01.2023 - 03.2024
Commercial and Revenue Coordinator
Al Matar App
06.2021 - 07.2022
Sales Representative
Al Matar App
02.2020 - 11.2020
Sales Representative
Expedia (Canadian Site)
11.2018 - 11.2019
Customer Support Representative
Vodafone (UK Site)
06.2018 - 10.2018
Assistant for General Manager
Pacific Farms Company
05.2017 - 05.2018
Head Teacher
Disney Nursery
02.2017 - 05.2017
High School Diploma -
Egyptian English International School
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