Anna Vanhoy
Madison
Summary
Dedicated healthcare professional with over six years of experience in medical administration. Proficient in managing referral processes and verifying insurance coverage, ensuring compliance with HIPAA regulations. Committed to improving patient access to specialty care and streamlining communication between healthcare providers.
Overview
48
48
years of professional experience
Work History
Referral Coordinator and Medical Front Desk
LifeBrite Family Medical of Pine Hall
06.2020 - Current
- Coordinated patient referrals to ensure timely access to specialty care.
- Managed electronic health record system for accurate documentation of referral processes.
- Streamlined communication between physicians and specialists to enhance patient outcomes.
- Developed and implemented tracking procedures for referral follow-ups and appointments.
- Maintained up-to-date knowledge of insurance policies impacting referral processes and procedures.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Greet patients upon arrival and assist with check in and check out protocol.
- Verify patient insurance coverage.
- Handle incoming calls addressing patient inquires and directing calls to appropriate medical staff.
- Maintain confidentiality to ensure patient confidentiality and protect sensitive information in compliance with healthcare regulations.
Medical Insurance
Pioneer (LifeBrite) Hospital
08.2013 - 06.2020
- Improved patient billing accuracy by diligently reviewing and editing medical insurance claims.
- Processed medical insurance claims and payments.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
Medical Biller
Stokes Reynolds Hospital
10.2006 - 10.2012
- Processed medical claims efficiently, ensuring compliance with insurance policies and regulations.
- Managed accounts receivable, tracking payments and resolving discrepancies promptly.
- Collaborated with healthcare providers to gather necessary documentation for accurate billing.
- Streamlined billing processes, reducing errors and enhancing overall accuracy in claim submissions.
Medical Biller
EMCS Incorporated
02.2000 - 10.2006
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
Production Worker
Tultex
07.1978 - 02.1999
- Preformed production work where I gained experience in a fast pace environment,
- Worked in the sampe department putting together orders for customers.
- Collaborated with team members to meet daily production targets consistently.
- Inspected products to ensure quality,
Education
Associate Medical Office Management -
Rockingham Community College
Wentworth, NCHigh School Diploma -
South Stokes High School
Walnut Cove, NC05-1978
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Appointment scheduling
- HIPAA regulations
- Multi-line telephone operation
- Medical scheduling
- Critical thinking
- Microsoft word
Timeline
Referral Coordinator and Medical Front Desk
LifeBrite Family Medical of Pine Hall
06.2020 - Current
Medical Insurance
Pioneer (LifeBrite) Hospital
08.2013 - 06.2020
Medical Biller
Stokes Reynolds Hospital
10.2006 - 10.2012
Medical Biller
EMCS Incorporated
02.2000 - 10.2006
Production Worker
Tultex
07.1978 - 02.1999
Associate Medical Office Management -
Rockingham Community College
High School Diploma -
South Stokes High School