Penny Lamm

• Oversaw credit operations, ensuring compliance with both company policies and regulatory requirements.
• Streamlined loan processing procedures, enhancing efficiency and reducing turnaround times.
• Led cross-functional teams to implement credit risk management strategies, improving decision-making accuracy.
• Developed training programs for staff, fostering a culture of continuous improvement and operational excellence.
• Collaborated closely with audit teams, both internal and external, during periodic reviews of credit operations processes, addressing any identified gaps promptly and efficiently.
• Improved credit operations efficiency by implementing streamlined processes and procedures. Was responsible for maintaining up-to-date procedures through constant updates and annual review.
• Spearheaded initiatives related to process improvement projects which resulted in enhanced customer satisfaction levels.
• Established strong relationships with internal stakeholders to foster a collaborative approach to credit operations management.
• Managed performance metrics, driving accountability within the team and focusing on key operational goals.
• Developed comprehensive training programs for new hires, resulting in a more skilled workforce.
• Streamlined workflow systems within the department by introducing automation tools that led to increased accuracy and time-saving efficiencies.
• Managed cross-functional teams effectively, achieving significant improvements in productivity and operational efficiency.
• Multitasked, worked well under pressure and drove positive change to credit operations.
• Worked smoothly with internal and external customers in time-sensitive environment.
• Complied with established internal controls and policies.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.

• Oversaw daily fulfillment operations ensuring timely and accurate order processing.
• Mentored team members, fostering skills in inventory management and quality assurance.
• Improved workflow efficiency through process optimization and staff training initiatives.
• Implemented safety protocols to enhance workplace safety standards and compliance.
• Coordinated with cross-functional teams to streamline supply chain operations and minimize delays.
• Analyzed performance metrics to identify areas for operational improvement and cost reduction.
• Developed training programs to elevate team capabilities in fulfillment best practices.
• Developed employee training programs to enhance skill sets and improve overall team performance in the fulfillment center.
• Led continuous improvement initiatives aimed at optimizing workflows and increasing overall productivity within the department.
• Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
• Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback on their work contributions.
• Increased team productivity, providing clear communication and regular performance feedback to staff members.
• Established a positive work culture that fostered teamwork, collaboration, and high morale among employees in the fulfillment center.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Maintained accurate records of team attendance and documented disciplinary actions.
• Resolved conflicts between team members and addressed complaints or grievances.
• Evaluated team performance and provided feedback on areas requiring improvement.
• Met or exceeded production goals and objectives by following strict procedures.
• Developed standard operating procedures for team to follow and maintained records of activities.
• Led improvement initiatives to advance operational efficiencies and increase revenue.

Senior teammate leading new team for centralized loan funding.

Collaborated with branch lenders to develop and finalize loan documentation based on clientcircumstances.

Facilitated preparation and setup of loan package signings for notary loan closings.

Facilitated timely updates of loan documentation in response to client modifications.

Evaluated loan documents for accuracy, ensuring compliance with regulations and enhancing client experience.