Penny Flynn Miles
Dallas
Summary
Dynamic Dental Office Administrator with proven success at Frank E. Jones, DDS, enhancing patient scheduling efficiency and streamlining operations. Proficient in HIPAA compliance and dental software, I excel in communication and critical thinking, ensuring a seamless patient experience while managing inventory and office policies effectively.
Overview
31
31
years of professional experience
Work History
Dental Office Administrator
Frank E. Jones, DDS
01.2013 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Dental Office Administrator
Robert C. Cahoun. DDS
08.1994 - 06.2012
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice''s daily operations.
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
Education
Associate of Applied Science - Dental Office Management
Asheville-Buncombe Technical College
Asheville, NC08-1994
Skills
- HIPAA compliance
- Dental software proficiency
- Claims processing
- Reception duties
- Phone etiquette
- Patient scheduling
Accomplishments
- Achieved excellent results by completing insurance claims with accuracy and efficiency, recorded payment on patient accounts both insurance and private pay
- Documented and resolved issues with dental insurance which led to payments on claims as much as a year old.
Timeline
Dental Office Administrator
Frank E. Jones, DDS
01.2013 - 03.2025
Dental Office Administrator
Robert C. Cahoun. DDS
08.1994 - 06.2012
Associate of Applied Science - Dental Office Management
Asheville-Buncombe Technical College
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