Kerry Penland
Cherokee
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Long history of handling large financial transactions without a single discrepancy.
Overview
1
1
year of professional experience
Work History
Rewards Desk Supervisor
Harrahs Cherokee Casino And Resort
01.2024 - Current
- Managed team schedules to ensure adequate coverage during peak hours and reduce overtime expenses.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Led and encouraged team members to learn and improve.
- Oversaw front desk operations with eye for reputation, staff productivity, and operational efficiency.
- Handled high tension situations involving unsatisfied customers.
- Audited desk work for accuracy and consistency.
Dual Rate Supervisor
Harrahs Cherokee Casino And Resort
03.2023 - 01.2024
- Trained, supervised and evaluated workers.
- Improved communication among team members by implementing structured daily briefings and debriefing sessions.
- Resolved minor technical problems with machines.
Assistant Manager
Koa Campgrounds
- Reviewed sales and gross profit report to assess company efficiency.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Bookkeeping Supervisor
Koa Campgrounds
- Reduced financial discrepancies through transaction monitoring and management.
- Maintained strong vendor relationships, negotiating favorable payment terms and resolving any disputes in a timely manner.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Kept high average of performance evaluations.
- Kept bookkeeping operations in full compliance with legal statutes.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
Education
GED -
Southwestern Community College
Sylva, NC2013
Skills
- Sales Strategies
- Project Management
- Contract Management
- Problem Resolution
- Good Judgment
- Currency Exchange
- Data entry proficiency
- Cash handling expertise
Timeline
Rewards Desk Supervisor
Harrahs Cherokee Casino And Resort
01.2024 - Current
Dual Rate Supervisor
Harrahs Cherokee Casino And Resort
03.2023 - 01.2024
Assistant Manager
Koa Campgrounds
Bookkeeping Supervisor
Koa Campgrounds
GED -
Southwestern Community College
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