Penelope Bishop
Camp Lejeune
Summary
Customer Service Representative bringing top notch skills in oral and written communication, active listening and analytical problem solving skills. Enhances customer experiences by employing service oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative and Delivery Expert
Domino’s Pizza
08.2025 - Current
- Processed up to 1,000 daily transactions, using the POS system and computerized cash system in a fast-paced environment. Verified transaction records and ensured accurate data entry for customer information and payments.
- Maintained cash drawer accountability by counting and verifying cash drawers at the start and end of each shift. Prevented overages and shortages through proper cash control procedures.
- Performed cash processing and sales reconciliation. Prepared, verified, and secured cash deposits, including deposit documentation for daily cash reconciliation.
- Provided all customer support for store operations. Assisted in order placement, prepared order pickups, and conducted transaction modifications, as necessary.
- Coordinated with the Manager in Charge and Delivery Experts to ensure timely deliveries and customer satisfaction in accordance with Domino’s Operating Standards.
- Trained 10+ Customer Service Representatives on staff on cash handling procedures, POS system and register operations, and financial accountability standards.
- Ensured the cleanliness of the store lobby to promote a professional brand image.
Customer Service Representative/Cashier
Hobby Lobby
09.2023 - 02.2024
- Maintained cash drawer accountability by counting and verifying cash drawers at the start and end of each shift. Prevented overages and shortages through proper cash control procedures to support daily sales reconciliation.
- Performed accurate manual data entry of item pricing, demonstrating product knowledge and strong attention to detail. Performed refunds and transaction modifications in accordance with standards.
- Assisted customers in locating products and restocked go back products, as necessary.
- Operated the POS system and cash drawer to process cash, check, and credit transactions with high accuracy.
Education
General Education
Coastal Carolina Community College
05.2026
High School Diploma - undefined
Penn Foster Online High School
01.2024
Skills
- Cash handling and cash processing
- Cash drawer accountability and reconciliation
- Training and development of new hires in front end operations
- Computer operations (Microsoft Office Products)
- Customer service
- Accurate data entry and record keeping
- Attention to detail
- Problem resolution
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Conflict resolution
Timeline
Customer Service Representative and Delivery Expert
Domino’s Pizza
08.2025 - Current
Customer Service Representative/Cashier
Hobby Lobby
09.2023 - 02.2024
High School Diploma - undefined
Penn Foster Online High School
General Education
Coastal Carolina Community College