Peggie Wilson
Bridgeton
Summary
Dynamic Practice Manager at Coastal Carolina Health Care, PA, skilled in optimizing workflows and enhancing patient satisfaction. Proven track record in staff development and regulatory compliance, fostering a collaborative environment. Adept at managing electronic health records and implementing efficient scheduling processes, ensuring high-quality patient care and operational excellence.
Overview
12
12
years of professional experience
Work History
Owner/Operator Non-Profit 501C3
Purring Angels, Inc.
10.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided needed medical care to new intakes and resident cats.
- Developed Feeding and Care schedules for volunteers
- Follow NC State Health guidelines
- Purchasing of supplies and food for the cats
Practice Manager
Coastal Carolina Health Care, PA Podiatry
11.2021 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Consulted with healthcare professionals on business decisions.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Enhanced patient privacy and confidentiality through rigorous staff training and policy development.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Municipal Town Commissioner
Town of Bridgeton
11.2021 - Current
- Enhanced organizational efficiency by streamlining processes and implementing innovative strategies.
- Facilitated cross-functional team collaborations for increased innovation in problem-solving efforts.
- Created policies and procedures that improved overall operations and reduced redundancies in workflows.
- Developed and executed strategic plans to guide the organization towards its long-term goals.
- Oversaw budget formulation, monitoring, and reporting, ensuring optimal allocation of resources.
- Attend Monthly and when needed meetings to approve AP, daily operations of office, approve new businesses, amend and create town ordinances,
Certified Professional Coder
Coastal Carolina Health Care, PA Corporate Office
02.2015 - 11.2021
- Maintained strict confidentiality by adhering to HIPAA guidelines and ensuring sensitive patient information was protected at all times.
- Managed high-volume workloads effectively by prioritizing tasks according to urgency and importance while maintaining strict attention to detail.
- Conducted thorough research on complex cases, applying advanced knowledge of medical terminology, anatomy, physiology, and pharmacology to accurately assign codes as needed.
- Identified opportunities for process improvement, leading to a more efficient workflow within the coding department.
- Coordinated with other departments to address any discrepancies or issues arising from billing-related matters promptly and professionally.
- Collaborated with medical staff to ensure accurate documentation and appropriate coding practices were followed.
- Reduced claim denials by attentively reviewing medical records and addressing discrepancies prior to submission.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Followed up with medical staff regarding missing information in patient records.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Assisted with development of compliance objectives and strategies.
Patient Services Representative
Coastal Carolina Health Care, PA New Bern Internal
07.2013 - 02.2015
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Balanced deposits and credit card payments each day.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Used GroupCast to schedule appointments.
Education
High School Diploma -
Paul V. Moore Highschool
Central Square, NY06-1993
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Employee performance
- Electronic health records
- New hire training
- Staff development
- Supplies ordering
- Workflow planning
- Human resources
- Regulatory compliance
- Referral management
- Continuous improvement
- Policy development
- Medical personnel recruitment
- Managing files and records
- Workflow efficiency
- Managing medical practice
- Hiring medical personnel
- HIPAA and OSHA regulations
- Decision-making
- Training and mentoring
- Staff supervision
- Patient relations
- Staff scheduling
- Employee work scheduling
- Employee recruitment and hiring
- Employee performance evaluations
- Clinical staff management
- Patient advocacy
- Facility inspections
- Records maintenance
- Electronic medical record software
- Inventory and restocking
- Patient safety
- Emergency readiness
- Epic systems
- Medicare compliance
Timeline
Owner/Operator Non-Profit 501C3
Purring Angels, Inc.
10.2022 - Current
Practice Manager
Coastal Carolina Health Care, PA Podiatry
11.2021 - Current
Municipal Town Commissioner
Town of Bridgeton
11.2021 - Current
Certified Professional Coder
Coastal Carolina Health Care, PA Corporate Office
02.2015 - 11.2021
Patient Services Representative
Coastal Carolina Health Care, PA New Bern Internal
07.2013 - 02.2015
High School Diploma -
Paul V. Moore Highschool
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