Pedro Velez
Fayetteville
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
5
5
years of professional experience
Work History
Video Editor
Free Lance
Fayetteville
06.2021 - Current
- Collaborated with clients to understand project goals and vision for video content.
- Developed engaging video concepts that aligned with client branding and target audience.
- Edited footage to create seamless transitions and maintain viewer engagement.
- Enhanced audio quality by removing background noise and balancing sound levels.
- Utilized color grading techniques to achieve desired aesthetic and mood in videos.
- Implemented efficient post-production workflows to streamline editing processes.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Collaborated with creative team and director to align editing approach with artistic vision.
customer Support
McDonald's
New York
04.2024 - 06.2025
- Resolved customer inquiries efficiently, ensuring satisfaction and fostering loyalty.
- Assisted customers with technical issues, providing clear solutions and guidance.
- Collected feedback from customers to identify areas for service improvement.
- Monitored service levels to maintain high standards of customer support.
- Maintained knowledge base by documenting common issues and resolutions.
- Participated in training sessions to improve personal skills and service quality.
- Analyzed customer support data to identify trends and improve response times.
- Developed and implemented new procedures to streamline customer interactions.
- Provided support during peak hours, ensuring timely responses to all inquiries.
Home Health Aide
Freedom Care
New York
01.2023 - 12.2024
- Assisted clients with daily living tasks, enhancing comfort and promoting independence.
- Delivered companionship to alleviate feelings of isolation and support emotional health.
- Administered medications as prescribed, ensuring strict compliance with health care plans.
- Prepared healthy meals based on individual dietary needs to support nutrition.
- Recorded patient progress and care in line with established organizational procedures.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03-2023
Skills
- Problem solving
- Adaptability
- Critical thinking
- Effective communication
- Time management
- Deadline orientation
- Hospitality and accommodation
- Positive mindset
- Instruction adherence
- Product expertise
- Workplace safety
- Complaint resolution
- Task prioritization
- Continuous improvement
- Team collaboration
- Relationship management
- Software proficiency
- Conflict resolution
Timeline
customer Support
McDonald's
04.2024 - 06.2025
Home Health Aide
Freedom Care
01.2023 - 12.2024
Video Editor
Free Lance
06.2021 - Current
High School Diploma -
Penn Foster Career School