Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pedro Gomes

Asheville,NC

Summary

Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem solving expertise.

Equipped with strong problem solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Freight Broker

DNL Transport
11.2023 - Current
  • Coordinated dispatching of drivers to accomplish daily delivery requirements.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Directed shipping and receiving of wide range of products daily.
  • Monitored logistics performance and identified improvement opportunities.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Tracked shipments and trucks out on deliveries.
  • Collaborated with team members to resolve challenges and improve productivity.

Relationship Banker

Bank of America
01.2023 - 10.2023
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Tracked and processed customer account requests and applications.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Assisted customers with completing required forms for opening and closing bank accounts.

Logistics Manager

Seraphim Logistics LLC
02.2019 - 11.2021
  • Reviewed established business practices and improved processes to reduce expenses.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed strategic plans for day-to-day financial operations.
  • Coordinated dispatching of 9 drivers to accomplish daily delivery requirements.

Salesman

Audi of Freehold
03.2018 - 05.2019
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Contributed to event marketing, sales and brand promotion.
  • Set and achieved company defined sales goals.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Built relationships with customers and community to promote long term business growth.
  • Built diverse and consistent sales portfolio.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Education

Matawan-Aberdeen Regional High School
Matawan, NJ

Skills

  • Effective customer communication
  • Client acquisition
  • Relationship building and management
  • Solution management
  • Product description
  • Closing techniques
  • Active listening
  • Deal structuring
  • Networking
  • Cold calling

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Freight Broker

DNL Transport
11.2023 - Current

Relationship Banker

Bank of America
01.2023 - 10.2023

Logistics Manager

Seraphim Logistics LLC
02.2019 - 11.2021

Salesman

Audi of Freehold
03.2018 - 05.2019

Matawan-Aberdeen Regional High School

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Pedro Gomes