Peggy C. Kirk
Charlotte
Summary
Service-oriented professional with exceptional communication skills and extensive experience in fast-paced business environments. Proven expertise in leadership, project management, and process optimization, consistently delivering results that enhance operational efficiency and reduce costs. Strong analytical and problem-solving abilities contribute to successful project outcomes and improved business performance. Committed to providing compassionate support in sensitive situations, ensuring dignified experiences for clients and families.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Catering and Gifting Specialist
The Honey Baked Ham Company
Charlotte
10.2024 - Current
- Maintained accurate records of customer interactions and feedback to enhance service quality.
- Promoted high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Collaborated with cross-functional teams to achieve organizational goals effectively.
- Engaged customers through effective interpersonal skills, fostering positive relationships.
- Researched customer feedback to identify areas for improvement and adapt offerings.
- Participated in ongoing training and compliance activities to ensure best practices.
- Recognized by management for delivering exceptional customer service consistently.
- Managed time efficiently to meet deadlines and prioritize tasks effectively.
Funeral Attendant
Grier Funeral Service
Charlotte
05.2024 - Current
- Organized chapels for visitations, ensuring calm and orderly environments.
- Escorted mourners to parlors during wakes and funerals.
- Coordinated transportation for family members and guests to funeral services.
- Provided comfort and support to grieving families during visitation hours.
- Attended wakes, viewings, and graveside services as requested by families.
- Greeted mourners and directed them to appropriate seating areas.
- Managed guest book entries at viewings or services, maintaining accurate records.
- Collaborated with coworkers to address issues related to products and services.
Operations Director
Love’s Truth Daycare
Capital Heights
01.2020 - 05.2022
- Oversaw daily operations to ensure compliance with quality standards and safety regulations.
- Designed efficient room layouts, optimizing space utilization during startup initiatives.
- Executed recruitment strategies that improved staff retention throughout organization.
- Developed curricula for educational programs aligned with industry demands.
- Conducted audits to verify adherence to licensing requirements and regulations.
- Monitored inventory levels, ordering merchandise to maintain optimal stock availability.
- Collaborated with management team to define operational goals aligned with business strategy.
- Resolved technical and account issues, significantly enhancing customer satisfaction ratings.
Independent Contractor
Newman’s Body Shop Personal Training, Inc.
Temple Hills
06.2018 - 06.2020
- Coordinated support services for special populations to enhance program effectiveness.
- Developed personalized fitness programs and assessed participant needs to track progress.
- Collaborated with professionals, guardians, and families to facilitate participant success.
- Trained new hires on program expectations and best practices for performance improvement.
- Monitored class participants to ensure proper techniques and prevent injuries.
- Created nutritional plans aligned with clients' overall health goals.
- Maintained accurate records of client fitness regimens in newly implemented system.
- Scheduled appointments and communicated effectively with clients via phone or email.
Respite Care Provider
South Carolina Respite Coalition
Columbia
05.2016 - 03.2017
- Provided temporary relief and support to families of individuals with disabilities.
- Partnered with registered nurses and physiotherapists to deliver patient care.
- Assisted clients with daily living activities including bathing, grooming, dressing, eating, and toileting.
- Observed physical health and emotional well-being of each client regularly.
- Engaged clients in enjoyable activities to enhance mental stimulation.
- Ensured safety of all clients during respite care services.
- Coordinated communication between family members regarding schedule changes or client needs.
Early Childhood Educator
Self Employed Owner/Operator
Suitland
05.2000 - 12.2010
- Oversaw daily operations, managing finances and budgets to ensure organizational efficiency.
- Ensured compliance with licensing and safety regulations across all programs.
- Established and amended operational handbook to reflect best practices.
- Administered curriculum and programs tailored to developmental needs of students.
- Conducted staff recruitment and retention initiatives to build a strong team.
- Identified children needing extra support, developing strategies for improvement.
- Maintained accurate records of student attendance, assessments, and progress reports.
- Planned educational field trips to enhance learning experiences.
Police Officer
District of Columbia Metropolitan Police Department
01.1987 - 01.1996
- Responded promptly to activated alarms for fires and burglaries.
- Patrolled designated areas to detect and prevent criminal activity.
- Investigated suspicious persons and activities to confirm potential criminal threats.
- Gathered evidence, interviewed victims, and interrogated suspects to conduct thorough investigations.
- Prepared detailed reports documenting incidents and arrests for legal proceedings.
- Executed law enforcement patrol functions in assigned locations for extended periods.
- Directed traffic at high-volume events to maintain public safety and order.
- Provided assistance to accident victims and rendered first aid as required.
Education
Life Coach Certification - Life And Finance
Life Forming Coaching And Paradigm 360
Charlotte, NC01.2014
Early Childhood Education-CEU - Early Childhood Education And Care
Prince George’s Community College
Largo, MD05-2008
Skills
- Reliability
- Adaptability and flexibility
- Event coordination
- Team collaboration
- Time management
- Professionalism
- Problem-solving
- Attention to detail
Awards
- President’s Award, Recognition of Transformational Coaching and Outstanding Leadership
- Executive Trainer of the Year/ Team Building
- Sustained Superior Performance Award, Field Training Officer
Certification
Minister
Life Coach
First Aid & CPR
Affiliations
Bowling
Horse back riding
Gardening
Reading
Accomplishments
President' Award in Recognition of Transformational Coaching and Outstanding Leadership
Executive Trainer of the Year 2010
Sustained Superior Performance Award, Field Training Officer
Timeline
Catering and Gifting Specialist
The Honey Baked Ham Company
10.2024 - Current
Funeral Attendant
Grier Funeral Service
05.2024 - Current
Operations Director
Love’s Truth Daycare
01.2020 - 05.2022
Independent Contractor
Newman’s Body Shop Personal Training, Inc.
06.2018 - 06.2020
Respite Care Provider
South Carolina Respite Coalition
05.2016 - 03.2017
Early Childhood Educator
Self Employed Owner/Operator
05.2000 - 12.2010
Police Officer
District of Columbia Metropolitan Police Department
01.1987 - 01.1996
Life Coach Certification - Life And Finance
Life Forming Coaching And Paradigm 360
Early Childhood Education-CEU - Early Childhood Education And Care
Prince George’s Community College
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