PAYTON RANDALLS
Clyde
Summary
Mortgage loan servicing professional with strong expertise in residential construction loan processing, account management, and customer service. Proven ability to navigate complex financial transactions, ensure compliance with regulations, and maintain accurate records. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Reliable and effective in fostering positive client relationships and optimizing operational efficiency.
Overview
5
5
years of professional experience
Work History
Residential Construction Specialist Team Lead
First Bank
08.2021 - 07.2025
- Managed residential construction loan servicing processes, ensuring compliance with regulatory requirements and company policies.
- Coordinated communication between borrowers, builders, inspectors and internal departments to facilitate timely and courteous service.
- Conducted regular audits of construction loan files to maintain accuracy and adherence to servicing standards.
- Trained staff on loan servicing procedures, enhancing team efficiency and knowledge retention.
- Implemented process improvements that streamlined workflow and reduced processing times.
- Developed training materials, ensuring staff proficiency in updated loan servicing tools and technologies.
- Managed a diverse portfolio of construction loans, ensuring all builder disbursements were processed accurately and on time.
- Facilitated regular team meetings to discuss progress, address challenges, and align objectives effectively.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
Teller
First Bank
06.2020 - 08.2021
- Promoted products or services to each customer to consistently achieve sales targets.
- Sold and cross-sold bank products to new and existing customers.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Enthusiastically greeted customers and offered dedicated service during entire transaction.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Accessed computerized financial information to answer questions related to specific accounts.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Monitored customer behaviors and upheld strict protocols to prevent theft.
Education
High School -
Enka High School
Candler, NC06.2017
Bachelor of Business Administration - Finance
East Tennessee State University
Johnson City, TN12.2020
Skills
- Communication Skills
- Regulatory compliance awareness
- Loan modification experience
- Loan servicing experience
- Teamwork orientation
- Problem Solving
- Processing Loan Payments
- Loan document review
Student Information
- Graduating GPA: 3.905
- Degree: Bachelor of Business Administration
- Major: Finance
- Concentration: Banking
- Minor: Accountancy
- Member of the Financial Management Association Honor Society
Timeline
Residential Construction Specialist Team Lead
First Bank
08.2021 - 07.2025
Teller
First Bank
06.2020 - 08.2021
Bachelor of Business Administration - Finance
East Tennessee State University
High School -
Enka High School
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