Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Volunteer Contributions
Generic

Payton Maloney (Cruz)

Terrell

Summary

Proactive and caring worker with 6 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Starbucks Shift Supervisor

Starbucks
12.2021 - 05.2025
  • Memorizing over 50 menu items to create customized beverages for 200+ customers each day.
  • Optimized workflow by creating and maintaining a clean and organized work environment. Leading and collaborating 4-10 employees each shift to strategize and excite exceeding company performance standards.
  • Preformed complete inventory checks of stock and supplies. Built rapports with new and determine customers to promote and encourage starbucks missions and values. Accurately managed cash flow operations totaling up to $6,000 dollars a shift
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.

Child Development Specialist

Boys and Girls Club
10.2021 - 01.2022
  • Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
  • Developed level-appropriate lessons and activities to support skill-building needs.
  • Assessed exposure to substance abuse, violence, and other risk factors.
  • Provided information on developmental milestones to coach families on incorporating modeled interventions into children's daily routines.
  • Observed children to recognize and maintain strong awareness of developmental progress.
  • Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
  • Performed early intervention services and documented results.
  • Conducted child health, sensory and behavioral screenings and prepared observation results.
  • Created and managed weekly personal schedule to accommodate visits with families, initial evaluations and reviews.

Front Desk Agent

The Kendall
05.2020 - 05.2021
  • Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
  • Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
  • Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
  • Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
  • Maintained a clean and organized front desk area at all times for efficient operations
  • Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms

American Sign Language Tutor

Self-employeed
01.2018 - 05.2019
  • Monitored student progress and provided feedback and support.
  • Led tutoring workshops for groups of students with related tutoring needs.
  • Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
  • Designed and administered assessments to evaluate student progress and comprehension.
  • Immersed students in unfamiliar cultures by devising hands-on activities.

Cheerleading Coach

Fort Stewart/haaf Health Promotion
11.2017 - 10.2018
  • Prepared cheerleaders for games and competitions with rigorous practice schedule.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Taught range of sport-specific skills with optimal safety standards.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
  • Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
  • Observed cheerleaders during events and practices to determine needs for individual or team improvement.
  • Adjusted coaching techniques based on strengths and weaknesses of athletes.

Community Child Care Worker

Calvary Chapel
01.2015 - 01.2017
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Introduced children to educational games and activities to boost learning.
  • Directed pre-school, toddler and infant services to provide comprehensive family support.
  • Read stories, sang songs and facilitated creative play.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Encouraged children's emotional and social development.

Cheerleading Instructor

SilverJax Cheer & Dance
01.2014 - 01.2015
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
  • Collaborated with boosters to coordinate pep rallies and other events.
  • Managed activities of team mascot, coordinating travel and keeping equipment ready for all performances.
  • Offered constructive feedback to clients to help reach goals.
  • Developed and maintained network of professional resources to refer clients to.
  • Assisted clients with developing strategies to manage stress and increase productivity.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Utilized various coaching models and techniques to maximize client success.

Education

Bachelor's Degree - Hospitality Management

Johnson & Wales University
Charlotte, NC
05-2026

Certificate - Emergency Medicine

Texas EMS School
Abilene, TX
05-2021

Skills

  • American Sign Language
  • Safety awareness
  • Scheduling coordination
  • Activities leadership
  • Social and academic development
  • Personalized learning plans
  • Educational feedback
  • Study plan development
  • Teaching strategies
  • Flexible schedule

Certification

  • EMT Certification
  • First Aid Certification
  • CPR Certification
  • ServSafe
  • EMT-B

Languages

English
Native or Bilingual
American Sign Language
Limited Working

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Outdoor Recreation
  • Horseback Riding
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Learning new cooking techniques and expanding my culinary skills
  • Gym Workouts
  • Mindfulness Practices
  • Enjoy participating in CrossFit for overall physical and mental well-being
  • Youth Development Programs
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Offering time and support to shelters for the homeless, women, and animals

Timeline

Starbucks Shift Supervisor

Starbucks
12.2021 - 05.2025

Child Development Specialist

Boys and Girls Club
10.2021 - 01.2022

Front Desk Agent

The Kendall
05.2020 - 05.2021

American Sign Language Tutor

Self-employeed
01.2018 - 05.2019

Cheerleading Coach

Fort Stewart/haaf Health Promotion
11.2017 - 10.2018

Community Child Care Worker

Calvary Chapel
01.2015 - 01.2017

Cheerleading Instructor

SilverJax Cheer & Dance
01.2014 - 01.2015

Bachelor's Degree - Hospitality Management

Johnson & Wales University

Certificate - Emergency Medicine

Texas EMS School

Volunteer Contributions

Youth Event Coordinator (Volunteer)
United Service Organizations (USO), VARIOUS LOCATIONS
January 2018 – Present

  • Planned and executed 10+ youth-focused events for military families, engaging over 500 participants and fostering community connection.
  • Coordinated logistics, including venue setup and volunteer scheduling, reducing event preparation time by 15%.
  • Developed promotional materials using Canva, increasing event attendance by 20% through targeted outreach.
  • Mentored 15 youth volunteers, enhancing their leadership skills through hands-on event management training.

Community Volunteer
FeedNC, Mooresville, NC
June 2024 - Current

  • Assisted in weekly food distribution, serving 200+ families and ensuring equitable access to resources.
  • Streamlined inventory processes, improving donation sorting efficiency by 25% through team collaboration.
  • Educated community members on available nutritional programs, connecting 50+ individuals to local resources.

Wreath Placement Volunteer
Wreaths Across America, Various Locations, NC
December 2021 – Current

  • Participated in annual wreath-laying ceremonies at national cemeteries, placing over 300 wreaths to honor veterans.
  • Collaborated with a team of 20 volunteers to organize event logistics, ensuring timely and respectful execution.
  • Engaged with community members to raise awareness, contributing to a 10% increase in local participation.

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Payton Maloney (Cruz)