Payton DeLude
Asheville
Summary
Founder and executive leader with experience building and scaling a technology service company known for quality and trust. Led the business into its fourth year with a 5.0 Google review average across 400+ customer reviews. Strong background in operations, technical services, and customer experience, with a focus on simplicity, consistency, and high standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Co-Owner/Operator
Emergency Tech Repair
01.2023 - Current
- Trained employees to perform daily complex repairs following an organized system.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Built and maintained a 5.0 review average on Google with over 400+ reviews by providing excellent customer service to all of our customers.
- Implemented programs to train and certify new employees with Apple software.
Technician Team Leader
CPR Cell Phone Repair
02.2022 - 01.2023
- Took classes to receive certifications in iPhone, Samsung and Microsoft devices.
- Performed troubleshooting and diagnosis on malfunctioning electronics.
- Trained new employees in technology repairs, sales and customer service skills.
- Positively engaged with customers and maintained professional appearance as company representative.
Host
Vinnies Neighborhood Italian
05.2019 - 01.2020
- Greeted customers warmly upon arrival and provided a professional but friendly presence throughout the dining experience.
- Provided top tier customer service for guests to meet expectations of the restaurants reputation.
- Took reservations by phone and walk-in, as well as to-go orders, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Advised customers about special offerings and menu items to help drive sales.
Server
Carrabba's Restaurant
07.2018 - 05.2019
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
A.C. Reynolds High School
Asheville, NCSkills
- Performance analysis
- Business development
- Employee training
- Task delegation
- Sales oversight
- Professional networking
- Coaching and mentoring
Certification
- Apple iPhone 15 & 16 Training - April 14th, 2025
- Certified Apple iPhone 15 & 16 Models, Emergency Tech Repair - April 25, 2025
- Apple iPhone 14 Training - April 10th, 2025
- Certified Apple iPhone 14 Models, Emergency Tech Repair - April 24th, 2025
- Apple iPhone 13 Training - April 10th, 2025
- Certified Apple iPhone 13 Models, Emergency Tech Repair - April 24th, 2025
- Apple iPhone 12 Training - April 8th, 2025
- Certified Apple iPhone 12 Models, Emergency Tech Repair - April 24th, 2025
Timeline
Co-Owner/Operator
Emergency Tech Repair
01.2023 - Current
Technician Team Leader
CPR Cell Phone Repair
02.2022 - 01.2023
Host
Vinnies Neighborhood Italian
05.2019 - 01.2020
Server
Carrabba's Restaurant
07.2018 - 05.2019
High School Diploma -
A.C. Reynolds High School