Enthusiastic individual willing to take on any task to help the organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills and the ability to handle a fast paced environment
Overview
7
7
years of professional experience
Work History
Server
Craft Public House
07.2024 - Current
Maintained clean and organized dining areas to uphold restaurant hygiene standards
Utilized communication practices with kitchen staff to deliver customer meals in timely manner
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Processed customer payments and balanced cash drawers, offered receipts to complete transactions
Assist with onboarding training of new employees, (i.e. order of operations, menu test, POS system tutorial)
Printed dining checks with total due, collected payment and
Supervised set up of banquet food stations and coordinated service to multiple dining areas
Retirement Representative
Fidelity Investments
10.2023 - 12.2023
Verified and approved time cards for employees, ensuring accuracy and compliance for payroll processing
Maintained furthering education on rules, regulations, and specific guidelines regarding brokerage and retirement accounts
Identified and documented account issues, creating work items for back office operations to further investigate and provide resolution
Managed 25+ daily calls, assisting clients in resolving account issues, troubleshooting concerns, and performing routine account maintenance
Demonstrated advanced knowledge and skills by passing three FINRA tests in order to meet industry standards to assists clients within their brokerage and retirement accounts
Provided training and support to clients online by assisting them to effectively use and maximize Fidelity's website to ensure efficiency in the future
Leveraged a variety of software applications to improve organization, manage tasks, and enhance productivity
Nursery Coordinator
Soapstone United Methodist Church
05.2021 - 05.2022
Created successful work schedules to ensure all areas and church sessions were staffed appropriately, maintaining adherence and guidelines
Verified and approved time cards for employees, ensuring accuracy and compliance for payroll processing
Supervised 5 team members in providing care to 15 children across 2 rooms, ensuring a safe and engaging environment during church hours
Engaged with children on individual basis to build positive relationships to show safety and acceptance
Sanitized toys and play equipment each service to maintain safety and cleanliness
Private Nanny
Private Care
09.2020 - 05.2022
Established lasting, professional connections with family and children by encouraging open communication and trust
Provided appropriate communication with parents throughout the day about activities, feeding schedules, and behaviors
Provided positive guidance, encouragement and support to infants/toddlers
Administered basic first-aid and medication in emergency situations
Facilitate creative learning experiences through developmentally age appropriate activities
Promote a safe, positive learning environment through trust, patience, and reassurance
Transported children to and from school and extra-curricular activities
Server
Over Yonder
08.2018 - 03.2020
Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Software Developer / Principle Technical Support Engineer at Oracle CorporationSoftware Developer / Principle Technical Support Engineer at Oracle Corporation