Pauline Moore
New Bern
Summary
Dedicated Customer Service Professional experienced in managing routes and delivering exceptional service. Collaborated with vendors and customers to resolve issues and exceed sales objectives through effective teamwork and organization. Motivated to embrace new challenges while utilizing strong time management and interpersonal skills to drive company growth.
Overview
15
15
years of professional experience
Work History
Transportation Analyst
BSH Home Appliances Corporation
New Bern
04.2011 - Current
- Conducted data analysis to identify cost savings opportunities, enhancing transportation system efficiency.
- Developed and maintained relationships with vendors, carriers and other stakeholders to ensure successful delivery of goods.
- Identified process improvement opportunities for freight operations and logistics processes.
- Assisted in developing strategies to optimize supply chain operations including routing, scheduling, inventory control.
- Collaborated with internal teams to develop new transportation plans that meet customer needs while reducing costs.
- Organized meetings with external partners to explore solutions for optimizing the company's supply chain network.
- Utilized software such as Microsoft Excel, Access and SQL Server to create complex models for forecasting future demand and analyzing existing data sets.
- Ensured compliance with federal regulations regarding cargo handling and safety standards.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
LTL Trucking
BSH Home Appliances Corporation
New Bern
02.2013 - 02.2014
- Coordinated and scheduled truck drivers to ensure timely delivery of goods.
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
- Cultivated relationships with carriers to ensure reliable transportation services and competitive rates.
- Resolved shipment issues, addressing damaged items and delays to maintain customer satisfaction.
- Managed all outgoing freight by working closely with warehouse personnel to coordinate loading activities.
- Prepared documents such as bills of lading, invoices, manifests, safety reports.
- Ensured compliance with Department of Transportation regulations relating to hazardous materials handling and shipping procedures.
- Liaised with customers and carrier companies during peak periods to coordinate additional capacity and ensure timely deliveries.
Senior Customer Service Representative
BSH Home Appliances Corporation
New Bern
04.2011 - 02.2013
- Resolved escalated customer complaints efficiently, improving customer satisfaction and retention.
- Managed challenging customer interactions with professionalism and respect.
- Navigated customer conflicts by employing calm, diplomatic communication and leveraging internal resources to devise effective solutions.
- Provided technical support to customers via phone, email, and chat.
- Developed and implemented customer service policies and procedures.
- Designed and delivered training programs for new hires to enhance customer service skills.
- Assisted in developing strategies to improve the overall customer experience.
- Monitored customer feedback surveys to identify areas of improvement.
Education
Some College (No Degree) - Business Management & Marketing
Keene State College
Keene, NHSkills
- Transportation Management
- 3PL and LTL Knowledge
- Warehousing Processes
- Fleet Management
- Shipping documentation
- Materials Handling
- Items Inspection
- Delivery Tickets
- Contract Negotiation
- Administration and Bookkeeping
- Problem-Solving
- Team Building
- Communication
Volunteer Opportunities
St Jude Fundrsising
Toys for Tots
Boy Scouts
Girl Scouts
Timeline
LTL Trucking
BSH Home Appliances Corporation
02.2013 - 02.2014
Transportation Analyst
BSH Home Appliances Corporation
04.2011 - Current
Senior Customer Service Representative
BSH Home Appliances Corporation
04.2011 - 02.2013
Some College (No Degree) - Business Management & Marketing
Keene State College