PAULETTE Henderson
Charlotte
Summary
Political Science Graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Teacher
Childcare Network
Charlotte
08.2023 - 11.2023
- Interacted with children during circle time through books and dances
- Recreational time outside with kids and be aware of their surroundings
- Assist them taking them to the restrooms
- Developed a nap routine
Packer Associate
Saddle Creek Logistics Services
Charlotte
05.2021 - 12.2021
- Adhered to product safety and hygiene guidelines for health and regulatory compliance
- Tracked inventories and input equipment counts into warehouse databases
Bilingual Intuit Customer Service Representative
Sykes Enterprises, Incorporated
Charlotte
01.2021 - 04.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Handled translation calls with open and clear communication skills to quickly get to root of each issue
- Temp role
Direct Support Professional
Developmental Disabilities Resource Center
Charlotte
12.2018 - 08.2019
- Tracked and reported clients' progress based on observations and conversations
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
Cafe Server
Plantation Estates
Charlotte
06.2017 - 09.2018
- Collected payments and provided accurate change
- Maintained calm demeanor during high-volume periods and special events
Education
Master of Arts - Criminal Justice
Liberty University
Lynchburg, VA12-2025
Paralegal Certificate - Paralegal
University of North Carolina At Charlotte
Charlotte, NC03-2025
Bachelors - Political Science
University of North Carolina
Charlotte, NC12.2022
Associate's Degree - Political Science
Central Piedmont Community College
Charlotte, NC12.2019
Skills
- Organizational skills
- Research
- Documentation review
- Customer service
- Bilingual
- Analysis skills
Certification
Certified Notary Public, 12/01/23, 12/31/28
Languages
- Spanish, Native
- English, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Teacher
Childcare Network
08.2023 - 11.2023
Packer Associate
Saddle Creek Logistics Services
05.2021 - 12.2021
Bilingual Intuit Customer Service Representative
Sykes Enterprises, Incorporated
01.2021 - 04.2021
Direct Support Professional
Developmental Disabilities Resource Center
12.2018 - 08.2019
Cafe Server
Plantation Estates
06.2017 - 09.2018
Master of Arts - Criminal Justice
Liberty University
Paralegal Certificate - Paralegal
University of North Carolina At Charlotte
Bachelors - Political Science
University of North Carolina
Associate's Degree - Political Science
Central Piedmont Community College