Paula Scott
Lexington
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Overview
6
6
years of professional experience
2000
2000
years of post-secondary education
Work History
Shift Supervisor
Salebra Management (McDonalds)
Lexington
07.2004 - 01.2009
- Developed strategies for improving operational efficiency and customer service levels.
- Assigned tasks to team members based on their strengths and skill sets.
- Collaborated with management to plan special events or promotions.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Resolved customer complaints and reported issues to senior management.
Assistant Store Manager
Adam Eve Lingerie
Winston-Salem
11.2002 - 07.2004
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Education
GED
Lexington , NCSkills
- Operational efficiency
- Customer service
- Inventory management
- Staff scheduling
- Shift reporting
- Inventory control and record keeping
- Safety reviews
Timeline
Shift Supervisor
Salebra Management (McDonalds)
07.2004 - 01.2009
Assistant Store Manager
Adam Eve Lingerie
11.2002 - 07.2004
GED
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