Paula Ortiz
Charlotte
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales volume at Best Buy. Excels in team motivation and problem-solving, boasting Spanish fluency and expertise in image editing. Achieved consistent sales targets by implementing effective strategies, demonstrating a positive attitude, and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader
Best Buy
01.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Sales
Levis
03.2023 - 12.2023
- Streamlined sales processes for improved efficiency and increased sales volume.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Managed a high-performing sales team, consistently achieving or surpassing quarterly sales targets.
- Increased fleet sales by developing and implementing effective sales strategies.
- Improved sales conversion rate with personalized sales pitches based on customer needs and preferences.
Sales
Macys Department Store
02.2022 - 11.2022
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Streamlined sales processes for improved efficiency and increased sales volume.
- Increased fleet sales by developing and implementing effective sales strategies.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
Burlington
09.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Graphic Design
Central Piedmont Community College
Charlotte, NC05-2025
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Team motivation
- Logo creation
- Image editing
- Spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Best Buy
01.2024 - Current
Sales
Levis
03.2023 - 12.2023
Sales
Macys Department Store
02.2022 - 11.2022
Cashier
Burlington
09.2021 - 02.2022
Associate of Arts - Graphic Design
Central Piedmont Community College
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