Summary
Overview
Work History
Education
Skills
Additionalinformation - Honorsocietyorganizations
Affiliations
Certification
Additional Information
Timeline
Generic

Paula Nunez

Spruce Pine,NC

Summary

Results-oriented QA Engineer Full-Stack polished in developing quality improvement plans and monitoring employee performance to cultivate adherence to company standards. Focused and driven with aptitude for process improvement. Dedicated to going above and beyond to mitigate risk and improve quality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

QA Engineer: full-stack

AutoFi
10.2022 - Current
  • Evaluate and isolate technical issues on the front and backend, implementing corrective actions in real time.
  • Example 1: Diagnosed and resolved over 25 critical front-end bugs that would have impacted user experience."
  • Example 2: Automated 75% of regression test cases using Postman, resulting in a 50% reduction in manual testing time." - create test strategies and plans by analyzing business and technical requirements. - conduct root cause analysis and recommended corrective actions. - utilize full-stack ability to assess CI/CD impacts. - coordinate with developers, Product and project managers for featured software development. -CONTRIBUTED TO ARCHITECTURE AND DESIGN FOR QA ENG TESTING FRAMEWORK
  • Enhanced team collaboration by actively participating in Agile/Scrum meetings, providing valuable insights on quality assurance aspects.
  • Advanced departmental knowledge-sharing by training new QA Engineers on company-specific testing methodologies and tools.
  • Reduced product defect rates by creating robust test cases and meticulously executing them.
  • Assisted project managers in estimating resource requirements and timelines for QA efforts, ensuring alignment with project deadlines.
  • Promoted a culture of continuous improvement by regularly reviewing and refining QA processes, tools, and methodologies.
  • Ensured optimal user experience by conducting thorough usability testing on multiple platforms.
  • Supported continuous integration efforts with timely execution of automated test suites, ensuring rapid feedback to developers.
  • Accelerated issue resolution times by effectively prioritizing defects based on severity and impact on the end-user experience.
  • Elevated code quality through active participation in code reviews, offering constructive feedback for improvements where necessary.
  • Improved team efficiency with streamlined test processes, resulting in faster release cycles.
  • Minimized security risks by performing vulnerability assessments and implementing best practices in secure coding techniques.
  • Partnered with senior management to analyze issues and find appropriate solutions.
  • Mitigated potential production issues by proactively identifying areas of risk during the development process and recommending appropriate mitigations or corrective actions as needed.
  • Supported quality team members during corrective action updates.
  • Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
  • Researched and evaluated new techniques and technologies to improve product quality.
  • Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Built automated test scripts to handle repetitive software testing work.
  • Kept scripts and test cases updated with current requirements.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Incorporated delivery requirements into planning of testing schedules.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Documented testing procedures for developers and future testing use.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Advised developers on problems with databases, performance and other issues.
  • Recommended revisions to internal controls and operational and management policies and procedures.
  • Developed and implemented comprehensive quality assurance program to guarantee organization products met safety and quality standards.
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Facilitated process improvements to successfully decrease errors.
  • Delivered reliable automation solutions using industry-standard frameworks, reducing manual effort required in repetitive tasks.
  • Contributed to successful product launches through meticulous end-to-end testing of applications.
  • Enhanced software quality by developing and implementing comprehensive testing strategies.
  • Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.

Lender, Senior Implementation Specialist

AutoFi
10.2020 - 08.2021
  • Monitored transactions daily for bugs, valuations, and OEM programs. - Successfully managed the onboarding of 47 clients in Canada.
  • Assisted in developing new loan products, expanding offerings to better serve a diverse clientele.
  • Increased loan approvals by efficiently evaluating and processing loan applications.
  • Optimized internal processes through regular review of policies, procedures, and guidelines related to lending operations.
  • Examined customer loan applications for loan approvals and denials.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Monitored performance of existing loan portfolios to identify and address any issues.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Championed data-driven decision making by establishing robust performance tracking systems and presenting actionable insights to the team.
  • Mitigated risks associated with complex projects by proactively identifying potential roadblocks and devising contingency plans.
  • Bolstered internal knowledge-sharing efforts by documenting best practices, case studies, and lessons learned from past implementations.
  • Reduced onboarding time for new clients by creating comprehensive training materials and conducting hands-on workshops.
  • Spearheaded cross-functional teams, ensuring seamless integration of project deliverables across various departments.
  • Expedited issue resolution times by establishing streamlined escalation protocols within the team, minimizing client frustration during critical moments of implementation processes.
  • Optimized team performance by providing ongoing coaching, mentorship, and professional development opportunities for junior implementation specialists.
  • Achieved project milestones consistently by adhering to well-defined timelines and setting clear expectations with stakeholders.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Elevated customer satisfaction ratings through personalized support services, addressing unique challenges faced during implementations.
  • Nurtured long-term relationships with key stakeholders, fostering trust and collaboration throughout the implementation process.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Documented specialized data and requirements to address business demands.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.

Market Area Manager

Credit Acceptance Corporation
02.2016 - 03.2019
  • Independently managed a market of 62 automobile dealerships, increasing active dealer growth by 65.9%. - Supervised daily operations, mitigated risks, and resolved issues using negotiation and problem-solving skills. - Achieved a 69.8% increase in year-over-year dealer retention.
  • Monitored performance metrics closely, making data-driven decisions that led to optimized sales results within the territory.
  • Optimized pricing structures based on data analysis of regional price sensitivity, maximizing profit margins across product lines.
  • Expanded client base for increased revenue through targeted prospecting, networking, and relationship building.
  • Increased market share by developing and implementing strategic sales plans and marketing campaigns.
  • Organized promotional events to raise brand awareness and attract potential customers within the target market area.
  • Elevated overall brand visibility through targeted marketing initiatives such as trade shows and sponsorships.
  • Analyzed competitor strategies and market trends to identify opportunities for growth within the market area.
  • Improved customer satisfaction ratings with consistent follow-up and proactive problem solving.
  • Maintained expert knowledge of industry trends and best practices by attending conferences and participating in professional development opportunities.
  • Developed strong relationships with key clients, resulting in long-term business partnerships and repeat customers.
  • Created an inclusive work environment that fostered open communication among team members, resulting in increased productivity and team morale.
  • Provided exceptional support to clients during contract negotiations, resulting in higher closing rates.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Organized promotional events and interacted with community to increase sales volume.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Education

Bachelor Of Science In Psychology -

University Of Phoenix
REMOTE
01.2012

Associate Of Arts In Psychology -

University Of Phoenix
REMOTE
01.2009

Skills

  • Defect tracking
  • Smoke Testing
  • Critical Thinking
  • Root Cause Analysis
  • Attention to Detail
  • Process Automation
  • Kanban Methodology
  • Scrum Methodology
  • Automation scripting
  • Manual Test case design

Additionalinformation - Honorsocietyorganizations

Phi Theta Kappa, Beta Alpha Alpha chapter

Affiliations

  • SCRUM Alliance

Certification

Certified SCRUM Master, CSM

https://credentials.mountaingoatsoftware.com/2c980ea2-639e-4f4e-8a31-6ee62777a073#gs.bhb2r9


Additional Information

I own a printshop. It's an LLC, ecommerce and in person hobby.


Timeline

QA Engineer: full-stack

AutoFi
10.2022 - Current

Lender, Senior Implementation Specialist

AutoFi
10.2020 - 08.2021

Market Area Manager

Credit Acceptance Corporation
02.2016 - 03.2019

Bachelor Of Science In Psychology -

University Of Phoenix

Associate Of Arts In Psychology -

University Of Phoenix

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Paula Nunez