Paula Metcalf
Vale
Summary
Nationally certified and NC registered Pharmacy Technician with 25 years of experience in pharmaceutical services across various healthcare settings. Proven expertise in supervising pharmacy technicians, managing inventory, and handling insurance billing. Recognized for reliability and strong work ethic, with a commitment to professional development and adaptability. Demonstrated ability to work independently and quickly acquire new skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Outpatient Pharmacy Coordinator
Catawba Valley Medical Center
Hickory
06.2023 - Current
- Accurately fill and dispense prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Manage inventory of medications, monitoring stock levels and ordering supplies as needed to maintain optimal pharmacy operations
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintain confidential patient records in compliance with HIPAA regulations, ensuring privacy and security of sensitive information
- Collaborate with pharmacists to review prescription orders for accuracy, completeness, and potential drug interactions
Medication Reconciliation Technician
Catawba Valley Medical Center
Hickory
05.2023 - Current
- Reviewed patient medication histories for accuracy and completeness.
- Ensured adherence to HIPAA privacy rules while working with confidential patient information.
- Conducted medication reconciliation for patients upon admission.
- Collaborated with healthcare teams to resolve medication discrepancies.
Certified Pharmacy Technician
AvendiRx Long Term Care Pharmacy
Hickory
01.2016 - Current
- My current job position is in our data entry department. I am responsible for triaging our electronic data system Docutrack. From that point enter the medication orders into the pharmacy system QS1. I am also responsible for any electronic data/orders that need to be processed from QS1.
- Other duties include; Narcotic returns/destruction. Pre-packing our fast moving drugs; maintaining the Dosis machine;
- Refilling the Fist Dose & Nexsys machines. Processing charges for these items.
- Placing daily orders and returns with Smith Drugs.
Lead Pharmacy Technician
Blue Ridge Healthcare
Morganton
03.2008 - 05.2010
- Supervised daily pharmacy operations and managed technician workflows.
- Monitored inventory levels and coordinated restocking of pharmaceutical supplies.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Interpreted physician's instructions accurately when preparing prescriptions.
Certified Pharmacy Technician
Atrium Healthcare, Previously Carolinas Healthcare System
Morganton
05.1996 - 01.1997
- Prepared sterile intravenous medications following safety and quality standards.
- Assisted pharmacists in compounding and labeling IV solutions accurately.
- Processed medication orders and verified prescriptions for accuracy and completeness.
- Assisted in procurement processes for materials and supplies.
- Assisted in coordinating the purchase orders and invoices for suppliers.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Reviewed invoices for accuracy.
Education
DIPLOMA - Pharmacy Technology Program
Caldwell Community College
05.1996
High school diploma - General Studies
Fred T Foard High School
Newton, NC05.1991
Skills
- Drug efficacy and safety
- Over-the-counter consultation
- Medicare and Medicaid processes
- Supply chain management
- Electronic medical records management
- Medication safety protocols
Certification
Pharmacy Technician Certification, PTCB
Timeline
Outpatient Pharmacy Coordinator
Catawba Valley Medical Center
06.2023 - Current
Medication Reconciliation Technician
Catawba Valley Medical Center
05.2023 - Current
Certified Pharmacy Technician
AvendiRx Long Term Care Pharmacy
01.2016 - Current
Lead Pharmacy Technician
Blue Ridge Healthcare
03.2008 - 05.2010
Certified Pharmacy Technician
Atrium Healthcare, Previously Carolinas Healthcare System
05.1996 - 01.1997
DIPLOMA - Pharmacy Technology Program
Caldwell Community College
High school diploma - General Studies
Fred T Foard High School