Paula Lynch
Forest City
Summary
Experienced memory care director with expertise in budget oversight and staff management. Proven ability to create a positive and welcoming environment for residents and staff. Skilled in dynamic time management and problem-solving. Seeking new opportunities to implement effective solutions in care settings.
Overview
29
29
years of professional experience
5
5
Certifications
Work History
Memory Care Director
TerraBella Creamer Mountain
Gastonia
03.2025 - Current
- Developed individualized care plans for residents with memory impairments.
- Coordinated daily activities to promote engagement and cognitive stimulation.
- Trained staff on best practices in memory care techniques and resident interactions.
- Facilitated family support meetings to discuss resident progress and concerns.
- Monitored resident behavior to identify changes in health or emotional needs.
- Collaborated with healthcare professionals to ensure comprehensive resident care.
- Implemented safety protocols to maintain a secure living environment for residents.
- Documented resident activities and behaviors in compliance with regulatory standards.
- Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility.
- Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Interviewed and hired individuals bringing talent, well-developed skills sets and passion for assisting others, effectively creating gifted department of professionals.
- Kept family members abreast of important information regarding patient care, health issues and medication.
- Created an environment that supported socialization among residents living in the memory unit.
- Served as a liaison between families and local Alzheimer's support groups.
- Conducted assessments of residents' cognitive abilities and behavior.
- Implemented strategies to reduce stress levels among residents living in the memory unit.
- Collaborated with families to develop individualized care plans for residents.
- Evaluated patient records to ensure accuracy of documentation regarding medical treatments, medications, and other health information.
- Facilitated weekly meetings between family members, healthcare providers, and other stakeholders involved in resident care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
Travel CNA
Consolidated Medical Staffing
Greeleyville
07.2019 - 01.2026
- Delivered compassionate patient care in diverse healthcare settings.
- Assisted with daily living activities and personal hygiene for patients.
- Monitored vital signs and reported changes to medical staff promptly.
- Collaborated with healthcare teams to coordinate patient treatment plans.
- Maintained cleanliness and safety standards in patient environments.
- Documented patient information accurately in electronic health records systems.
- Educated patients and families on care routines and health management strategies.
- Assisted patients with personal hygiene tasks such as brushing teeth and washing hands.
- Implemented infection control procedures when caring for multiple patients at once.
- Reported any observed changes in patient conditions to the appropriate personnel.
- Maintained records of patients' vital signs and health care information.
- Assisted with patient transportation to and from medical appointments and other destinations.
- Helped wheelchair-bound passengers onto buses, planes, and trains when necessary.
- Served meals and snacks to passengers during trips.
- Communicated effectively with interdisciplinary team members regarding patient needs.
- Performed light housekeeping duties such as changing linens or tidying up rooms after a long day of travel.
- Acted as an advocate for patients who cannot speak up for themselves.
- Educated family members about proper care techniques when applicable.
- Provided assistance with daily living activities such as bathing, dressing, grooming and toileting.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Helped residents walk with or without self-help devices.
- Supported non-ambulatory residents in range of motion exercises.
Administrator/ Med Aide
Nurturing Grace Family Home Care LLC
Shelby
11.2024 - 12.2025
- Managed daily office operations and administrative tasks efficiently.
- Assisted in developing office policies and procedures to improve workflow.
- Communicated with vendors and suppliers to ensure timely service delivery.
- Handled correspondence, including emails, phone calls, and mail distribution.
- Trained new staff on administrative protocols and office software usage.
- Provided general administrative support to staff members.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Conducted performance evaluations and recommended training programs for staff development.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Coordinated schedules for caregivers and clients to ensure timely service delivery.
- Processed client intake forms and maintained accurate patient records.
- Assisted in developing care plans by collaborating with healthcare professionals.
- Trained new staff on administrative protocols and company policies.
- Communicated with families regarding care options and service updates.
- Ensured compliance with health and safety regulations within the office environment.
Business Manager/Administrative Assistant to the Executive Director
Cleveland House
Shelby
09.2023 - 03.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Coordinated staff schedules to optimize team performance and resource allocation.
- Developed training materials for new employees to enhance onboarding processes.
- Collaborated with management to establish operational goals and strategies.
- Served as a point of contact for customer inquiries and resolved issues promptly.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Drove high performance by developing team members.
- Collaborated with other departments within the organization to coordinate project efforts.
- Prepared monthly financial statements for review by executive leadership team.
- Implemented safety protocols throughout the workplace to protect employees from harm.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Oversaw daily operations across multiple departments, including sales, marketing, and HR.
- Ensured compliance with legal, regulatory, and ethical standards across the organization.
- Managed budgeting, forecasting, and financial analysis processes to ensure financial health.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed the Executive Director's calendar and scheduled appointments efficiently.
Resident Care Coordinator
Carillon Assisted Living
Gastonia
02.2021 - 08.2023
- Coordinated resident care schedules and appointments for optimal support and service.
- Assisted in developing personalized care plans tailored to individual resident needs.
- Maintained accurate documentation of resident health records and care activities.
- Organized training sessions for staff on best practices in resident care techniques.
- Collaborated with multidisciplinary teams to address resident concerns and improve services.
- Supported new residents during the onboarding process to ensure smooth transitions.
- Educated family members about their loved one's condition and treatment plan.
- Supervised staff during their shifts ensuring tasks are completed correctly.
- Recruited, hired and trained new medical and facility staff.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Aided residents with ambulation and use of walkers, canes and wheelchairs.
- Provided support and guidance to residents in daily living activities.
- Communicated effectively with residents, families, and healthcare providers regarding care updates.
Certified Nursing Assistant
Autumn Care Suldula
Hendersonville , NC
02.2019 - 03.2020
- Followed directions of licensed nurses to administer medications and treatments.
- Documented patient information and care activities in electronic health record.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Rehabilitation Assistant
Magnolia Manor Spartanburg
Spartanburg
03.2014 - 06.2018
- Assisted therapists in implementing rehabilitation plans for diverse patient needs.
- Monitored patient progress and reported changes to the rehabilitation team.
- Educated patients and families on exercises and care routines for home practice.
- Maintained cleanliness and organization of therapy equipment and workspaces.
- Collaborated with healthcare staff to provide holistic patient care approaches.
- Documented patient activities and responses in electronic health records accurately.
- Engaged patients in therapeutic activities to promote mental well-being and motivation.
- Conducted group therapy sessions and educated patients in topics relevant to individual and family member care.
- Maintained accurate records of treatments provided and patient progress notes.
- Collaborated with multidisciplinary teams including social workers, occupational therapists and speech-language pathologists regarding client care.
- Provided rehabilitative services to patients with physical and mental disabilities.
- Participated in clinical rounds with physicians and other healthcare providers to discuss patient care plans.
- Worked closely with other healthcare professionals to coordinate care for patients.
- Assessed patient needs and developed appropriate treatment plans.
- Performed physical therapy exercises with patients to improve mobility, strength, coordination, and balance.
- Monitored patient response to treatments and therapies and reported changes in condition promptly to physicians or other medical personnel.
- Supported ADLs and room transfers for in-patient procedures.
- Sat in on appointments with head therapist and recorded progress, measurements and notes for future reference.
Childcare Assistant Teacher
Children's Development Center
Forest City, NC
01.2006 - 01.2013
- Communicated regularly with parents about daily activities and behaviors.
- Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Certified Nursing Assistant
Pardeehospital
Hendersonville , NC
01.2001 - 09.2005
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 12+ residents under long-term care.
Certified Nursing Assistant
Autumn of Forest City
Forest City, NC
01.1997 - 01.2000
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
High School Diploma -
Isothermal Community College
Spindale, NC04-2022
Skills
- physician order management
- Physician order processing
- Activities scheduling
- Effective communication
- Care planning
- Family support
- Staff development
- Medication inventory
- Medication management
- Person-centered approach
- Telephone and email etiquette
- Onsite tours
- Staff scheduling
- Assessments
- Recruiting and hiring
- Problem identification
- Business operation management
- Manage records
- Teamwork
- Customer service
- Employee training program
Certification
Activity Director
Med Aide
Certified Nursing Assistant
Administrator
Certified Notary Public
Timeline
Memory Care Director
TerraBella Creamer Mountain
03.2025 - Current
Administrator/ Med Aide
Nurturing Grace Family Home Care LLC
11.2024 - 12.2025
Business Manager/Administrative Assistant to the Executive Director
Cleveland House
09.2023 - 03.2025
Resident Care Coordinator
Carillon Assisted Living
02.2021 - 08.2023
Travel CNA
Consolidated Medical Staffing
07.2019 - 01.2026
Certified Nursing Assistant
Autumn Care Suldula
02.2019 - 03.2020
Rehabilitation Assistant
Magnolia Manor Spartanburg
03.2014 - 06.2018
Childcare Assistant Teacher
Children's Development Center
01.2006 - 01.2013
Certified Nursing Assistant
Pardeehospital
01.2001 - 09.2005
Certified Nursing Assistant
Autumn of Forest City
01.1997 - 01.2000
High School Diploma -
Isothermal Community College